Implementation Specialist Application Support

TiffanyHonigman

****MasonTuckerDrAptJ**Smyrna,TN*7167 615-***-**** ***************@*****.***

Objective

Toobtainamanagementpositionthatwillbenefitfrommystrongorganizationalskills,leadershipresponsibilitiesandmy knowledgeinImplementationwhereIcanmaximizemycustomer-serviceexperience. Experience

WHITE GLOVE IMPLEMENTATION ANALYST - PROMOTED BENEFIT MALL APRIL 2014 – CURRENT

· Responsibleforimplementationofdataandsystemusagefornewandexistingclientsthatutilizetheproductsofferedby CPOandPAMandallappropriateafterpayrollsolutions

· Providespayroll,software,andtechnicalphonesupporttoanassignedclientbasethroughtelephoneandemail communicationsand/oronsitevisits

· CommunicatesandworkscloselywiththeOperationsSupportTeam,TaxDepartmentandSalesTeamasneededto provideoutstandingservicetobrokerreferredpayrollservicesclients

· Providessupportthroughouttheclientlife-cyclewithexternalproductpartnerofferingssuchasPeopleStrategy HROnline,ABRASageProducts,andGalaxyTimeProducts

· ManagesclientcommunicationanddocumentationthroughtheuseofclientnotesorCRMsystemandprovidestimely andaccuratefollowuponopenclientsupportissues

· Researchesclient’spayrollandsystemerrorsandprovidestimelyresolutionsforallclients

· Responsibleforclientsupportissuesregardingsoftwareversionupdatesandinstallationquestions(PCInstalledClients)

· ResponsibleforkeyingandbalancingYTDwagesandtaxliabilities

·

PAYROLL IMPLEMENTATION SPECIALIST BENEFITMALL NOVEMBER 2013 – NOVEMBER 2014

· Providedexcellentcustomerservicetopayrollclients,alongwithassistingclientswithprocessingpayrolls

· Timelyandaccuratesetupofnewclientspayrollaccounts

· KeyingandbalancingofclientsYTDwagesandtaxliabilities

· Timelyandaccurateprocessingofclientscompanyandemployeechanges

· Thoroughreviewofallnewclientpayrollaccountsetups

· Supportincomingclientcallsregardingpayrollsoftwareandgeneralclientpayrollneeds

· Providecustomersupportforwebbasedreportingservices

· Resolvedroutinedailyissuesinatimelymanner

· Analyzedclient’sneedsandprovidedproperrecommendationsforproductfeatures/enhancementstoensurecomplete customersatisfaction

· Providedpre-salessupporttosalesteamasnecessary

· Properhandlingofclientconfidentialinformation

CLIENT APPLICATION SUPPORT SPECIALIST BENEFITMALL DECEMBER 2012 – NOVEMBER 2013

· Responsibleforprovidingphonesupporttoassignedclientbasefor350+clientbaseutilizingtheproprietarysoftware

· Managedandmaintainedassignedclientbasetodeliverahighdegreeofcustomerservicethatwillresultincustomer satisfactionandclientretention

· Providedpayroll,software,andtechnicalphonesupporttoassignedclientbasethroughtelephoneandemail communications

· ManagedclientcommunicationanddocumentationthroughtheuseofclientnotesorCRMsystemandprovidedtimely andaccuratefollowupsonopenclientsupportissues

· Researchedclient’spayrollandsystemerrorstoprovidetimelyresolutionsforallclients

· Responsibleforclient’ssupportissuesregardingsoftwareversionupdatesandinstallationquestions(PCInstalledClients)

· Responsibleforassistingclientsinallaspectsoftaxestoensuretheywereincomplianceonastatebystatebasis CLIENT SERVICE SPECIALIST PROMOTED CARDINAL HEALTH AUGUST 2010 – JULY 2012

· Performedexcellentverbalandwrittenskillsonadailybasis

· CustomerServicesupportforthemostcomplexandhighestordervolumeaccountindepartment

· ProvidedknowledgeandthetoolstomanagethemostcomplexaccountsbyutilizingmyLSSskillsdaily

· Processedmanualandelectronicorders550+permonth

· Responsibleforover1Millionofrevenueonmyaccounts

· Providedquarterlypushesthatconsistedof600+ordersforjustoneofmyaccounts

· Customerrequestatahigh-levelofcustomersupportbyutilizingthetoolstoresolveroutineproblemsorissues

· Resolvedroutinedailyissuesinatimelymanner

· Successfullymultitaskedlargequantitiesofcustomerrequestwhichconsistedoforders(manual&EDI),returns,shortages/ damages

· Monitoredandrespondedtoalargevolumeofemailsonadailybasis,andrespondedinatimelyandefficientmanner Page2

· Successfullyprioritizedlargevolumeofordersorpushesforclients

· Responsibleformyownpersonalaccountsaswellasmyteamsinexpeditingtheirordersandbeingtheliaisonin problemsolving

· Coordinatedproblemresolutionwithalternatesourcesandresearch

· DEcertifiedforinternationalordersinprocessing,reviewing,andreleasingtheseordersforallclients Education

BA DEGREE MAY 2007 MTSU

· Major:Marketing

· Minor:BusinessAdministration

Relatedcoursework:StudiedatBelmontUniversity1999-2001 Skills & Abilities

KEY SKILLS

· Leadership,collaboration,strategicthinking,customerfocus,&ateamplayer

· LeanSixSigmaCertifiedwithmyWhite&YellowBelts

COMPUTER SKILLS

· MSWord2007&2010

· MSExcel

· MSPowerPoint

· MSOutlook

· PCApplicationKnowledge

· Elite

· IMPRS

· SalesForce

· Clientele

· Millennium

· XP/PP/CPOPayrollPlatformSoftware

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