OLUGA ABIODUN OLUWASEGUN

Road **,*, house *o Fadipe estate Akute, Ogun Nigeria,

Ogun State, Nigeria.

adnlnn@r.postjobfree.com 070********, 080********,090********

CARRIER AIM:

i am a dynamic and versatile computer scientist with broad knowledge and working experience supporting Microsoft cloud based applications including exchange online, outlook, one drive, share point and Teams. i have worked for several Microsoft multi national partners as well as service providers. I am super excited to work with you on any Microsoft project as well as other technical support areas. I also pocess core skills in cloud networking, SDN as well as Azure cloud solutions integrations.

PERSONAL DETAIL

Date of Birth: December 26, 1984

Gender: Male.

State of Origin: OgunState

Nationality: Nigerian.

ACADEMICS QUALIFICATION Federal University of Agriculture Abeokuta Ogun state Nigeria 2005 – 2010

B.sc Microbiology

Diploma in Computer Engineering &Networking (Dec 2011)

Cisco Certified Network Associate (CCNA R &S) (feb 2019)

Juniper Cloud Associate (Junios Cloud) (Mar 2019)

Microsoft Azure fundermentals Expert (In--View)

Microsoft AI fundermental Expert (In-View)

KEY SKILLS AND COMPETENCIES

Creativity, coordination and Open minded

Ability to adapt and work in new environment.

Improving on existing standards of doing things.

Proven track record deploying and supporting SPO sites and ervices

Proven ability to work in a team and enthusiasm to be continually learning.

Capable of working well under pressure and commitment to Teamwork.

Proven track record experience working with power BI and workflow automate

Experience working with and eploting security monitoring devices and services like firewalss as well as using network security management tools

Knowledge of cisco,mikrotik,Sophos devices as well as network Optimization and security.

Experience of managing multiple projects to tight deadlines.

Proven track record with use of network monitoring tools like PRTG, CACTI, AUTONOC.

Proven track record and experience working with Microsoftt Office 365 apps like onedrive, outlook, exchange, Teams and sharepoint

Provisioning, ddeploying and supporting Shsrepoint and Onedrive at Enterprise andd consumer level

WORKING EXPERIENCE

QUATTRIS Global Ltd. (UK) Mirosoft 0365/SPO Technical Lead

(Freelancer- Part time)

(Nov 2020-DATE)

Responsibilities:

Responsible for migration of users and data. (SPO/One drive and EXO)

Training staffs and clients on SPO and one drive deployments

Performing team collaborations and meetings to ensure best practices for technical support and reporting knowledge base

Global Remote Support to Customers having Exchange online and SPO Issues

Validates cases for escalation to back line and contributes to knowledge management initiatives

Conduct research on complex issues and perfrom remote upskilling for clients

Design and Implement Microsoft 365 Services for Enterprise solution

Collaborate with team and team managers to ensure customers get best satisfaction

Oversees activity pertaining to the maintenance of SharePoint.

Manages and revises the layout of the site.

Customizes SharePoint site for company purposes.

Collaborating with team to carry out RCA on complex caese

Maintains records of SharePoint updates, maintenance, and activity.

Reports to company management with updates and information about SPO use

Provides technical support for SharePoint users.

Performing team huddles and team meetings with colleagues and analyzing cases

Holds training and informational sessions to teach employees how to use SPO

MICROSOFT CORP: Upwork Talent Acquisition SBC projet (Comercial PilotProjet)

Microsoft O365 Consumer Support Lead&Pioneering Support Specialist (Full-Time)

(April 2020- January 2021)

Responsibilities:

Deploying and supporting all Microsoft office 365 applications for end users across NOAM Europe and the middle east Asia remotely via dedicated Log Me in sessions Rave Diagnostics

compiling Azure application framework, Office 365 administration deployment and support services for medium and small scale business, System Administration and windows support services

Carrying out Global Remote Support to Customers having Exchange On-premises (Winnows OS) and Exchange online email related Issues, office 365 application issues as well as windows OS issues

Conducting research on complex casesMicrosoft technologies as well as third party apps

Reviewing and recommending customer escalations for resolutions or onward transfers

Performing Root cause analysis (RCA) on complex escalations and making appropriate recommendations to team members on appropriate resolutions

Making appropriate recommendations and advisories on best practices to team members via dedicated Team channels and meetings

Consumer Pilot Projet Team lead and Advisory

Proven track record of working with om-prem and cloud exchange servers as well as knowledge of Microsoft exchange cloud services, working with TL,TA and TM on various 0365 case review and compiling weekly report

Proven track record of on-prem to cloud active directory synchronization using Azure active directory connect services.

Cloud solutions integration lead

Conduct Azure cloud application integration for clients

Technical Supportt Intern (SPO/Onedrive Enterprise support) Microsoft SBC Projet-TekExperts Nigeria Ltd (Team Lead)

(Oct 2019- April 2020)

Responsibilities

Global Remote Support to Customers having onedrive issues and resolving onedrive escalations as well as Exchange online, sharepoint online Issues

Validates cases for escalation to back line and contributes to knowledge base, creating and managing sharepoint sites for teams and ensuring sharepoint cases and escallations are adequately and promptly attended to.

Resolve office 365 (SPO/Onedrive escallations and conducting team collaboration trainings and best practices sensitisation.

Proven advanced skills in the use of Microsoft office365 and cloud services diagnostics tools such as RAVE. VIEWPOINT, CSS WIKI, CSS CYBOT, Microsoft docs, Microsoft PowerShell instance

. Deploying and supporting Microsoft Office 365 services and applications to various customers in North America and the middle east asia and resolving all forms of escallation via chats, email and phones remotely. resolved several cases on outlook, onedrive, share point, Teams and Exchange

. Responds to customer reports of problems, system performance anomalies, and /or general inquiries. Includes application code troubleshooting via CLI and powershell and design, of custom software patches/fixes

. Key Support Areas include Microsoft Office 365 – Exchange, Office 2016-2019 Products, SharePoint, Skype, OneDrive, Power BI and Teams. Experience with WebEx, RAVE, CSSCYBOT and other diagnostics tools for on-line collaboration tools al with Identity Management tools

Advance troubleshooting skills in exchange email flow security technologies such as DMARC, SPF, DKIM, Multi factor authentication, email transport technology, active directory group policy object, ADFS, Single sign-on, write back technologies etc

WORK EXPERIENCE

NetCom Africa Ltd -IT Technical Support (MS 0365 products) ( Dec 2017-Sept 2019)

RESPONSIBILITIES:

Providing NOC support for field Engineers on all transmission related faults troubleshooting and installations as well as updating clients on status of each activities supported in instances of potential outages on client’s link

Configuring and installing various models and series of CISCO switches and routers to be deployed at both client end as well as our data centre using cisco IOS or putty interface.

Configuring and installing all models and series of mikrotik router boards at both client end and our data centre using Winbox configuration interface..

Responsible for resolving and managing data centre link down time related faults as well as forwarding escalation to the CORE of fibre partners if link resolution is outside Netcom jurisdiction.

Configuring interfaces,bridges,PPPs,IPv6,IP,MPLS,EIGRP.OSPF,RIP etc on both cisco and mikrotik routers/switch.

Co-installed Netcom data centre SNMP device for data centre temperature, humidity

Co-installed Netcom data cntrevertiv UPS integrated systems with backup time

Co-created an auto backup sytem for all netcon data centre devices with documentation.

Co-designed DCM process and procedures implementation manuals

Co-Configured and deploying BWM (bandwith manager that supports 10g transmission.

Troubleshooting fibre transmission, packet drops using OTDR,power meter&E-analysers

Configuring clients fibre partners Vlan trunks on cisco switch DIA 01-04 ports

Member of the team that performed a massive 10Gb upgrade on cisco edge router 6509 as well as cisco core router 7613 on the Netcom LGHQDCO1 center.

Managing and resolving physical server error issues by power cycling, pinging and refreshing interface.

Managing and maintaining blade servers with VM as well as standalone servers

Hands-on experience working with Dell PowerEdge R510, R710 series server, HP proliant ML310e Gen8 v2 servers and supermicro blade servers (both stand-alone and VMs).

refreshing interface.and ensuring network uptime is available real time

Managing and maintaining Virtual machines and installing windowss servers

Hands-on experience working with Dell servers with Linus and ubuntu, CentOS, as well as installing kali linux and dextrox repositories on Linux VMs

REFEREES

Available on Request

Contact this candidate