Juvenile Correctional Emergency Management

Leon Lewis Jr., M.S.

Indianapolis, IN (Wanting to Relocate) 317-***-**** ***********@*****.***

Profile Summary

Certified IT professional with 20+ years’ experience in the healthcare industry looking to transition to the IT field. Looking to transfer soft skills developed such as excellent interpersonal communication skills and customer service skills into a new role with a company that will help me develop professionally. Extensive experience in management and technical writing. Earned multiple CompTIA and MTA certificates to build on classroom and lab experiences.

Technical Skills and Abilities

●Basic troubleshooting (IP phones) voice/data networks

●Home and small business network installing, maintaining, and troubleshooting WAN/LAN networks (external/internal)

●Exposure to installing and managing of virtualized

servers and PCs

●Applying static IP addresses to multiple devices

●Windows 7: Installing, troubleshooting, configure access to shared resource and peripherals

●Set-up and maintain firewalls and anti-virus software

●Understanding of TCP/IP, DNS, DHCP systems

●Understanding of setting up multiple network topologies

●Understanding of LANS, WANS, and wireless

●Maintaining and troubleshooting Windows XP, Vista, and windows 7,8,10 server

●Experienced installing operating systems service

packs, updates, and other security patches on small network level

●Experienced Installing, maintaining, troubleshooting, and uninstalling software, hardware components and peripherals home and small network level

●Keyboarding between 58 and 73 wpm

●Diagnose/troubleshoot connectivity issues

●Maintain and verify back-ups of all systems

●Some Programming concepts

●Customer service for 20+ years

●Experienced in setting up wired and networked printers

Work History

Youth Service Specialist May 2014 – Present

Transitions Academy

●Provided direct supervision and interactive support for at-risk youth from The Department of Child Services and the Juvenile Correctional System to assess and resolve personal issues

●Utilize interpersonal communication skills to resolve issues in a timely and effective manner

●Complete vast detailed reports for youths to summarize interactions to stay extremely organized and efficient when it comes to planning and executing personalized treatment plans

Behavioral Health Nursing Attendant Feb. 1998 – Jun. 2014

State of Indiana, Larue D. Carter Memorial Hospital

●Responsible for the direct care of individuals affected with severe cognitive impairment in daily activities within a long-term hospital setting

●Employed active listening skills when interacting with patients for crisis and risk management

●Thrived in a fast-paced environment while multitasking to maximize productivity and efficiency

Life Skill Coach May. 1998 – Mar. 2010

Aspire Indiana

●Facilitated in the counseling and supervision of special needs clients in a semi-independent residential environment in preparation for community reintegration

Education

My Computer Career June 2021

Information Technology Security Administration

Current Certifications: CompTIA A+, MTA Security. MTA Server, Linux Essentials

Ball State University July 2017

Master of Science, Information and Communication Sciences

Graduate Certificate, Emergency Management and Homeland Security

Indiana University Purdue University at Indianapolis May 1994

Bachelor of Science, Psychology

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