Riverside Ca Verification Specialist

Marisol Mendoza

***** * **** ** ****** Ca ****** **-*********@*******.*** 480-***-****

Summary

Diligent Customer Service Representative with proven technical abilities, consultation skills, and attention to detail. Easily understands customers’ concerns and fields wide range of inquiries with excellent resolution record. Maintains detailed, accurate documentation of all activities. Motivated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player.

Skills

Customer service, Information security, Problem resolution, Delivery scheduling, Call management, Positive and professional

Work Experience

Willis Towers Watson Tempe AZ

Customer Service Representative

August 2018- April 2021

•Followed up with customers to offer additional support and check resolution satisfaction.

•Delivered fast and friendly service regarding questions and service complaints.

•Managed customer calls efficiently in a fast-paced call center environment.

•Handled customer inquiries, billing questions, payments, and service requests.

•Maintained customer satisfaction by addressing customer needs and resolving concerns.

•Documented, researched, and resolved customer service issues.

•Answered inbound calls each day to handle various concerns, set appointments.

•Met inbound customer needs while maintaining strict performance targets.

A-Check Global Riverside CA

Verification Specialist

November 2017 July 2018

•Facilitated timely verification of employment.

•Verified and obtained required referral, authorization, or pre-certification prior to services being provided.

•Maintained expert-level knowledge of all available verification and eligibility tools.

•Asked questions in accordance with instructions to obtain various specified information.

•Reached out to individuals at home, work, and public locations to complete interviews.

•Minimized errors by verifying accuracy and completeness of all data.

Education

High School diploma Moreno Valley, CA

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