Inbound Call Customer Solutions

Kim M. Martin

Presented by:

Jean Simpson Personnel Service, Inc.

318-***-****

Profile

I am an experienced Customer Service Representative with great attention to detail, excellent computer skills and the ability to multi-task.

Work Experience

01/ 2014 - 05/2016 Delta Pathology

06/2006 - 5/2020 The Shreveport Times

•Train new paper carriers

Paper carrier

Carrier Sub Contractor

11/2010 - 06/2013 AEP SWEPCO

•Inbound call center customer service

•Assisting customer with billing questions

•Setting up payment arrangements

•Account setup for new service

•Connect and Disconnect

Customer Solutions Associate

06/2006 - 04/2008 Capital One Bank

•Inbound call center customer service

•Assisting customers with banking needs

•Up-Selling available products

Customer Service Representative

05/2001 - 05/2006 The Shreveport Times

•Inbound customer service calls

•Dispatch carriers

Customer Service/Dispatch

Education

LSUS

No Degree

Centenary College

No Degree

Parkway High School

High School Diploma

Skills

10 Key Data Entry 11,000 keys per hour Alpha Data Entry 10,000 keys per hour Typing 57 wpm

Microsoft Word

Microsoft Excel

AS400

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