Administrative Assistant,Receptionist,customer service representive
Resume:
OBJECTIVE: My objective is to establish a long-term career within an
organization where I can provide excellent services to fulfill the goals of your organization while ensuring excellent customer satisfaction. CAREER OBJECTIVE
SALES AGENT
CUSTOMER SERVICE AGENT
TEAM LEADER- READY CALL
RECEPTIONIST
Community Policing Headquarters:
E XPERIENCE
Explain to customers how a specific cable wireless company will help promote services in the most effective way possible.
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Provide clients with estimates of the costs of advertising products or services. Maintain a sales quote to assist the companies bottom line
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Locate and contact potential clients to offer advertising services.
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• Process all correspondence and paperwork related to accounts. Take care of customers needs and ensure that they are satisfied.
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Make necessary arrangements to ensure that the technicians reach to the customers houses at a certain time.
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Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
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Consulted with administrative team to ensure that appropriate changes were made to resolve customers' problems.
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• Assist and encourage agents.
Ready Call: Supervised agents Ensure that agent's tasks are covered by another agent when someone is absent
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• Talk to customers when we are requested by the customer.
• Assign different tasks to different workers.
• Assist agents.
• Make sure agents get job done.
***************@*****.**
m
5680 Vasquez Avenue King P
ark Belize City Belize Belize Ci
ty, Belize, 501
GWEN LIZARRAGA HIGH
SCHOOL
Completed coursework towards
Diploma
UNIVERSITY OF BELIZE
Associates degree candidate
Business Administration (Aug
2019)
E DUCATION
Data Entry
Excellent computer skills
Exceptional typing Skills
Speaks and Write English well
Attentive to details
Leadership skills: lead and
motivate co-workers
Inter-personal skills
Typing and computer skills
ADDITIONAL SKILLS
Awards Received
Information Technical
Introduction to Entrepreneurship
– ITVET (Certificate Received)
Advanced Introduction to
Entrepreneurship (Certificate
Received)
Youth Apprenticeship Program -
C ERTIFICATIONS
S H E N I C E S H I Y A N N E
T H O M A S
ADMINISTRATIVE ASSISTANT/RECEPTIONIST/CLERK
Community Policing Headquarters:
AGENT/TEAM LEADER
Ready Call - call center
Operate telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
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Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
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Transmit information or documents to customers, using computer, mail, or facsimile machine.
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Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
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Supervise trainees/ employees on job procedures. Assist trainees to acquire the necessary skills needed
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• Provide assistance to trainees as needed in training Determine work assignments and assign task Monitor trainees to follow procedures. Encourage and motivate trainees
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Skills Training (Certificate
Received)
Youth Apprenticeship Program –
Customer Service and
Receptionist Training (Certificates
Received)
Contact this candidate