Learnership Call Centre
Resume:
PERSONAL DETAILS
FIRST NAME : Matthys
SURNAME : Samuel Reuvon
BIRTH DATE : 13 June 1996
ID : 960-***-**** 08 6
GENDER : Male
MARITAL STATUS : Married
ADDRESS : *** ******* ******
Eldorado Park
Ext 7
JOHANNESBURG
1811
CONTACT NO : 071-***-**** / 084-***-**** / 067-***-**** E-MAIL ADDRESS : **********@*****.***
*****@*****.***
NATIONALITY : South African
DEPENDANTS : 1 (Son)
LICENCE : Code 08
LANGUAGES : English & Afrikaans
(Speak, Read and Write)
HOBBIES / INTERESTS : Rugby, Chess and Table Tennis, Guitar, Music SAMUEL MATTHYS
EDUCATIONAL BACKGROUND
CURRENT STANDARD : Grade 12
NAME OF SCHOOL : R.W.Fick
SUBJECTS : English
Afrikaans
Business
Maths Lit
Economics
Geography
EXTRA MURAL ACTIVITIES
NAME OF INSTITUTION : J.A.S.A. (Junior Achievers SA) PERIOD OF STUDY : 2013 - 2015
COURSE : Entrepreneurship
SYNOPSIS
During my engagement with various school teams, serving on the Junior Achiever SA, I have learned to deal with difficult client/customers as well as not so difficult ones. It was an opportunity to set the pace in my life for the employment search upon completion of school. I regard myself as a person who is not short sighted and one who enjoys working on projects where you depend on people and vice versa.
I do believe that I am a good communicator and have during our Achiever’s program, learnt the qualities of good leadership.
Even though I do not have the joys of a full-time employment salary, I am keeping busy with my Barbershop which I have started from Grade 10.
The latter has taught me a lot about customer satisfaction, hygiene, human safety, customer behavior and also that when serving a customer, one should not assume something is right but to ensure from the customer that I have taken the correct instruction. PERSONAL INTERESTS
Since 2013, I have been what I regard an entrepreneur wherein I cut hair at home and do house calls.
I can do various styles for mainly male but also do female cuts.
I do cut, trimming, beard trimming, shaving
I always ensure that I sterilize my scissors, clippers and any relevant equipment used NAME OF COMPANY : Nedbank Card Division
PERIOD EMPLOYED : September – February 2020
POSITION HELD : Call Centre Service Agent
DUTIES AND RESPONSIBILITIES
Administration
Generating sales on any of the Banks products
Sales advise on products
Financial advice on Investment products
NAME OF COMPANY : Darryl’s Motor Engineering
PERIOD EMPLOYED : March 2019 – Present (2020)
POSITION HELD : Motor Engineering Learnership
DUTIES AND RESPONSIBILITIES
Stripping and assembling of Motor Engine Heads
Customer services (walk-in and telephonic)
Overhaul, maintenance of cylinder motor heads
Cylinder heads milling and scheming
Resizing of con rods
NAME OF COMPANY : Eco Signage
PERIOD EMPLOYED : November 2018 – 4 February 2019
POSITION HELD : Counter Sales / Stock Control
DUTIES AND RESPONSIBILITIES
Sales of printing equipment to walk-in customers.
Checking and verifying stock upon sales.
Assisting clients with carrying stock to their transportation.
Stock Control and security, ensuring no stock losses NAME OF COMPANY : CCD Couriers
PERIOD EMPLOYED : July 2018 – September 2018
POSITION HELD : Administrator
DUTIES AND RESPONSIBILITIES
Administrator
Schedule deliveries of various items (i.e. cellular phones, business credit cards and various other items) CCD Couriers are contracted to.
Running of daily reports to ensure, enlist and follow-up on items booked for delivery.
Customer relations (follow up on possible delivery delays and making contact with client and delivery services.
Attend to telephonic courier enquiries.
NAME OF COMPANY : Merchants (Outsourced for Vodacom) PERIOD EMPLOYED : July 2016 – March 2017
POSITION HELD : Call Centre Agent (Inbound)
DUTIES AND RESPONSIBILITIES
Call Centre Agent
Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information, confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
Accomplishes sales and organization mission by completing related results as needed NAME OF INSTITUTION : J.A.S.A. (Junior Achievers SA) PERIOD OF STUDY : 2013 – 2015 School year
COURSE : Entrepreneurship
Skills and Qualifications Acquired at Merchants
Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking REFERENCES
Creswell Leeu
Faizel Lachporia Stephaney Keyster
R.W.Fick Merchants
Contact this candidate