IT support / help desk support technician

Thomas Hertter

Washington Township, OH

480-***-**** ******.*.*******@*****.***

Professional Summary:

Motivated User Support student with experience in Windows, Linux, and Mac operating systems. Excellent troubleshooting and problem solving skills. Looking to contribute to a team and provide outstanding service.

Education:

Sinclair Community College, Dayton, OH Anticipated May 2021

Associates Degree in Computer Information Systems/ User Support

LearnKey Vocational Services

LearnKey Blue Ocean Systems Administrator 2020

Arizona Automotive Institute, Phoenix, AZ 2008

Associates Degree in Automotive Diesel Technology

Certifications:

Comp TIA Network + Certified

Comp TIA A+ Certified

Microsoft Office Specialist Outlook 2016

Microsoft Office Specialist Power Point 2012

Microsoft Office Specialist Excel 2016

Microsoft Office Specialist Word 2016

Comp TIA CIOS Certified

Comp TIA CIOS Certified

900 Series Tactical Truck Repairer

Us Army Heavy Equipment Tech

Massy Ferguson Level 3

Polaris Predelivery Tech

Moog Suspension Tech

Relevant Coursework:

Introduction to Operating Systems

Network Fundamentals

Information Systems Analysis and Design

Windows Client Operating System

Database Management

Enterprise Desktop Support Technician

Small Group Communication

Principles of Macroeconomics

Management and Organizational Behavior

Technical Skills and Abilities:

Operates Command Line Interface, Graphical Interface, and Windows, Linux, and Mac operating systems

Controls Apple, IOS, Google, Android, and Windows Phone device platforms

Understands and performs Open source interconnection, OSI, model topologies, Ethernet standards, network hardware, remote connectivity, wireless networking, in depth TCP/IP, Network security, network troubleshooting, and network management

Understands system life cycle: planning, analysis, design, and implementation, creates systems to detailed specifications, documents system design

Installs and administrates the current Microsoft operating system, administer sharing resources including printers, files, folders, and troubleshoots and manages hardware, ensures system reliability, and performs network protocols

Designs, plans and implements databases, creates forms, queries and reports with an emphasis on design, normalization and SQL database language

Problem solves Windows desktop operating systems including network, cloud application, and remote access

Practices effective small group decision-making and leadership skills

Understands management, motivation and behavior in organizational settings and focuses on planning, organizing, influencing and controlling for continual improvement

Work Experience:

MRT, Maintenance and Repair Technology’s Middletown OH October 2018 – Dec 2018

Production Controller

Created invoices and quoted new incoming jobs

Ordered shop supplies, and obtained new tooling for old and worn out shop equipment

Wrote reports and purchase orders for items to complete in and out of shop jobs

O’Reilly Auto Parts, Phoenix AZ/Kettering OH November 2014 – November 2015

Retail Sales Specialist

Promoted to acting manager after 3 months of employment at the request of Corporate represented.

Supervised team of up to 5 employees as acting manager, providing essential training on shop equipment for safe operation.

Oversaw the opening/closing and operations of store including: Safe access, cash transactions, and bank deposits

Verified and ordered job specific parts for customers

All City Towing, Tempe AZ November 2013 – July 2014

Recovery Truck Operator

Responded and recovered medium duty and light duty causality vehicles for Phoenix Police Department

Wrote reports and submitted paperwork for towing

Accurate Towing, Phoenix AZ July 2013 – November 2013

Driver Supervisor/Trainer

Supervised and trained drivers to recover disabled vehicles safely

Preformed minor repairs to fleet of trucks

Operated self-loader and flatbed trucks for recovery purposes

N Star Global Services, Tempe AZ January 2013 – July 2013

Assembly Mechanic

Supervised and lead a team of 16 in the construction of air scrubbers

Lead supervisor in repairs and welding operations

Performed forklift driver operations to move people, equipment, and material

Altec Industries, Phoenix AZ October 2011 – July 2012

Mechanic

Certified and inspected equipment according to federal, state, and company policy

Inspected and repaired new and used incoming equipment

Arizona Bus Sales, Phoenix AZ March 2011 – August 2011

Mechanic

Trouble Shoot engines, transmissions, and electrical problems

Preformed pre-delivery inspections to get equipment ready for customer delivery

Military Experience

Army National Guard, Phoenix AZ August 2008 – August 2011

PFC (Private First Class)– Heavy Equipment Mechanic

Inspected and reported repairs needed to bring equipment into compliance

Supervised equipment service and maintenance within military compliance

Trained and supervised equipment operators in proper care and maintenance

Arizona Army National Guard August 2009 – January 2011

D.O.D. Civilian Contactor Surface Maintenance Mechanic

Inspected truck pack components and rebuild of various diesel engines and drive trains

Maintained parts and supply room with positive inventory for all items

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