Seasoned and accomplished management system leader with 15+ years of diverse professional experience and a comprehensive background overseeing and leading Quality, Environmental, Health, and Safety (QHSE) and Business Continuity programs to ensure optimal workplace safety and efficiency for diverse organizations. Expertise in developing, implementing, and coordinating safety and quality programs, processes, and procedures that achieve organizational goals. Experience in hazard identification, risk assessment methodologies, and regulations and safety practices. Extensive background implementing multiple management system. Skilled investigator able to effectively identify risks and recommend corrective and preventive actions. Adept reviewing and ensuring safety program complies with government regulations, as well as company policies. Proficient at analyzing processes and implementing improvement to increase efficiency while reducing costs. Proven leader with a history of training, developing, and directing high-performing teams. Exemplary communication and interpersonal skills used to interact with executives, senior leaders, associates, and other third parties.

Health & Safety Programs

Business Continuity Management

EHS & Quality Policies & Procedures

Audits & Compliance

Team Building & Leadership

Strategic Planning

Incident Investigations

Risk Management

Training & Development

Complex Problem Solving

Education

2009 – 2012 Master of Science, Process Management

American University of Science & Technology

2005 – 2008 Bachelor of Business Administration

American University of Science & Technology

Professional Affiliations

2020 – Present “IOSH” member, membership number 215613

2011 – 2015 Co-founder of “Laugh Association”

1997 – 2012 Member, Arc en Ciel Youth Club: Assists Individuals with Special Needs

Certifications

2019 ISO 9001:2015 Lead Auditor,

certificate number ENR-00669362, BSI, Beirut, Lebanon

2018 PMP Morgan international

2017 NEBOSH International General Certificate in Occupational Health and Safety, certificate number 00400144/927356, British Safety Council, London, UK

2017 NEBOSH Management of international health and safety,

certificate number IGC1/00400144/926296, British Safety Council, London, UK

2017 NEBOSH Controlling workplace hazards,

certificate number GC2/00400144/926539, British Safety Council, London, UK

2017 NEBOSH Health and Safety practical application,

certificate number GC3/00400144/926761, British Safety Council, London, UK

2017 Quality control tools, Failure Mode Effect Analysis and Job Risk Assessment, HEMSU, Holiday Inn Lebanon

2016 ISO 9001:2015, ISO14001:2015, & OHSAS 18001:2007 Awareness & Implementation Course, HEMSU, Addis Ababa.

2015 ISO 14001:2004 Lead Auditor,

certificate number 910-***-****, Quality Austria, New Delhy, India

2014 BS-OHSAS 18001:2007 Lead Auditor,

certificate number 14012/5, Apave, Furn EL Cheback, Lebanon

Additional Training

2019 Transition to ISO 45001:2018, Steps Towards Systemization, Nicosia, Cyprus

2017 Advanced Communication Skills, Nyansa Africa, Accra, Ghana

2017 Introduction to Business Continuity Management System, T&A, Beirut, Lebanon

2017 Implementation of the Business Continuity Management System, T&A, Beirut, Lebanon

2016 Finance for Non Financials, Nyansa Africa, Uganda

2014 ISO 14001:2004 Awareness, Quality Austria, New Delhy, India

2014 ISO 14001:2004 Implementation, Quality Austria, New Delhy, India

2014 Management & Leadership, Nyansa Africa, Accra, Ghana

2013 OHSAS 18001:2007 Implementation, T&A, Beirut, Lebanon

2012 Sales Management & Leadership, Business Consultancy & Training Services (BCTS), Ein EL Remmaneh, Lebanon

2010 ISO 9001:2008 Implementation, T&A Beirut, Lebanon

2008 Mini-Conference, Faculty of Business & Economics, AUST on Entrepreneurship: Success Stories from Lebanon, Beirut, Lebanon

2007 Mini-Conference, Faculty of Business & Economics, AUST on Drawing a Road Map for Quality, Beirut, Lebanon

2007 Internal Personal Communication, Matters Beirut, Lebanon

2005 Team Building, Matters Beirut, Lebanon

2003 Workshop on Team Work Development, Droguerie De lâ Union, Hadath, Lebanon

Training Delivered

2010 – Present Advanced Courses including auditing, implementation & awareness:

Lead Auditor Courses (ISO 9001 – ISO 14001 – ISO 45001), ISO 9001 (Quality), ISO 14001(Environement), ISO 45001(Health & Safety), ISO 22301:2012(Business Continuity), ISO 27001:2013(Information Security) &

ISO 19011:2011(Auditing) delivered to:

IPT Powertech – Telecommunication - Lebanon

Sobragui – Brasserie – Guinea

Trust Africa – Human Resources - Guinea

Fattal KFF– Pharmaceuticals - Lebanon

Regulatory Authority for Charitable Activities: NGO – Qatar

KeyFreight – Warehousing & Transportation - Lebanon

Fast-Bolloré – Logistics – Lebanon

Global Quality Certification Ltd.: Certification Body - United Kingdom, Turkey, Lebanon

Telenet sarl: Telecommunication Infrastructure - Algeria

i engineering Sal Off-Shore: Telecommunication Infrastructure - Lebanon, Ghana, Burkina Faso, Cameroon, Congo, Democratic Republic of Congo, Zambia, Tanzania, Rwanda, Uganda, Ethiopia, South Sudan, Iran, Afghanistan, Chad, Kenya, Nigeria, & Myanmar

Eki.Struct: Steel Structure Solution - Lebanon, Ghana, Croatia & Myanmar

KKODD Limited: Software Solution - Lebanon

GreenPole Power Solution: Hybrid Energy Solution - Lebanon

Computer Information Systems: IT Services & Products – Lebanon

Systems Implemented

2009 – Present Management Systems Implemented:

ISO 9001 (Quality), ISO 14001(Environement), ISO 45001(Health & Safety), ISO 22301:2012(Business Continuity),

IPT Powertech – Telecommunication – Lebanon ISO 9001:2015 – ISO 14001:2015 - ISO 45001:2018.

KeyFreight: Warehousing & Transportation – Lebanon – ISO 9001:2015.

Yamadori: Horticulture – Lebanon – Structure & Work flow Design.

Nocnoc: Food & Beverages – Lebanon – Designed the ISO 9001:2015 management system including procedures.

Telenet sarl: Telecommunication Infrastructure - Algeria - ISO 9001:2015 ISO 14001:2015 – OHSAS 18001:2007.

i engineering Sal Off-Shore: Telecommunication Infrastructure - Lebanon, Ghana, Burkina Faso, Cameroon, Congo, Democratic Republic of Congo, Zambia, Tanzania, Rwanda, Uganda, Ethiopia, South Sudan, Iran, Afghanistan, Chad, Kenya, Nigeria, & Myanmar – ISO 9001:2015 – ISO 14001:2015 – ISO 45001:2015 – ISO 22301:2012.

Eki.Struct: Steel Structure Solution - Lebanon, Ghana, Croatia & Myanmar – ISO 9001:2015 – ISO 14001:2015 – OHSAS 18001:2007.

KKODD Limited: Software Solution - Lebanon - ISO 9001:2015

GreenPole Power Solution: Hybrid Energy Solution - Lebanon – ISO 9001:2015

Computer Information Systems: IT Services & Products – Lebanon – ISO 9001:2008.

Gap Analysis & Audits

2013 – Present Gap Analysis & audits conducted

Global Quality Certification Ltd.: Certification Body - Lebanon – Conducting external/ISO certification audits with them.

IPT Powertech: Telecommunication Infrastructure – Lebanon – Gap Analysis on the Integrated Management System – Quality, Environment & Health & Safety.

Hateco: Promoters of Tires & Batteries – Lebanon: Conducted a gap analysis on their internal workflow.

Deir AL Kalaa Country Club: Hospitality F&B – Lebanon – Gap Analysis on the internal workflow & restructuring consultancy.

Telenet sarl: Telecommunication Infrastructure - Algeria – Conducted audits for ISO 9001:2015 ISO 14001:2015 – OHSAS 18001:2007.

i engineering Sal Off-Shore: Telecommunication Infrastructure - Lebanon, Ghana, Burkina Faso, Cameroon, Congo, Democratic Republic of Congo, Zambia, Tanzania, Rwanda, Uganda, Ethiopia, South Sudan, Iran, Afghanistan, Chad, Kenya, Nigeria, & Myanmar – Conducted audits for ISO 9001:2015 – ISO 14001:2015 – ISO 45001:2015 – ISO 22301:2012.

Eki.Struct: Steel Structure Solution - Lebanon, Ghana, Croatia & Myanmar – Conducted audits for ISO 9001:2015 – ISO 14001:2015 – OHSAS 18001:2007.

KKODD Limited: Software Solution - Lebanon - Conducted audits for ISO 9001:2015

GreenPole Power Solution: Hybrid Energy Solution - Lebanon – Conducted audits for ISO 9001:2015

Professional Experience

Jan 2019 – Present Lead Management System Implementer

Steps Towards Systemization L.L.C

Design and Implement: Quality Management System ISO 9001, Occupational Health & Safety Management System OHSAS 45001, Environmental Management System ISO 14001 and Business Continuity Management System ISO 22301.

Write and develop manuals, policies, procedures, safe working methods and training materials related to ISO 9001, ISO 14001, ISO 22301, ISO 27001 & ISO 45001.

Ensure operations are conducted in accordance with safety and environmental standards, government regulations and company policies and procedures.

Train, coach and mentor personnel and/or third party contractors.

Maintain daily activity reports, incident reports, investigations and other reports as required.

Conducting internal audits related to ISO 9001, ISO 14001, ISO 22301 & ISO 45001.

Conducting root cause analysis.

Conducting first party audits.

Conducting third party audits upon request.

Sep 2013 – Dec 2018 Group QHSE & Business Continuity Manager

i engineering/GreenPole Power Solutions/Eki.Strukt/KKODD, Lebanon, Africa, Europe, Asia

Oversee QHSE and BCMS for the companies in more than 22 countries.

Established standards for quality, health and safety, environmental and business continuity management systems for providers of managed services for the telecommunications industry operating in Africa and Mideast, serving major clients, including MTC, ATC, and HELIOS.

Ensured implementation of the Integrated Management Systems (IMS), including ISO 9001, ISO 14001, OHSAS 18001 & ISO 22301 while monitoring system performance.

Monitored and assure compliance with legal requirements.

oversee waste management schemes

assist with the development, promotion and implementation of new waste disposal schemes

Conducted on-site EHS inspections/EHS inductions, and internal audits.

Continuously revamp safety instructions, guidelines, and policies.

Thorough explain procedures.

Completed root cause analysis as required.

Developed clearly defined IMS for use by entire team.

Recommended IMS procedures and policies related to CHRO.

Reported IMS status and improvements required to senior management.

Identified and deliver IMS training needs.

Established internal audit plan to verify IMS conformity.

Oversee internal audit and continual improvement of quality services, health, and safety of employees programs.

Reduced waste and increase efficiency.

Adopted documented control procedure to approve, review, and update all changes to critical documents within the scope of the IMS.

Collaborated with all departments to establish procedures, standards, systems, and procedures.

Achieved IMS objectives set by senior management to measure IMS performance and regularly review metrics.

Recommended workflow changes to enhance efficiency at work and improve the quality of products and services.

Collected and analyzed data to demonstrate effectiveness of the quality standards to ensure: client satisfaction; compliance with service requirements; and evaluation of process characteristics and trends to take preventive actions.

Planned and executed management reviews.

Addressed and resolved customer complaints.

Set and evaluated KPIs.

Guided external auditors during the surveillance and re-certification audits.

Mar 2010 – Aug 2013 Quality Coordinator

Computer Information Systems, Lebanon

Implemented and maintained Quality Management System (QMS), including ISO9001:2008 for a leading information systems supplier operation in Africa and Levant with major clients, such as Byblos Bank, Credit Bank, Balamand University, AUB, LAU, and MEDCO, MOSA, PCM, DGSG, Schlumberger, MTN, Siemens.

Oversaw and led quality program.

Followed up on customer complaints to ensure total resolution.

Updated flowcharts and SOPs while recommending new KPIs.

Ensured employees productive and efficient by following up continuously on flowcharts, SOPs, and process/procedures.

Verified consistency in the results filed to ensure effective quality control procedures by employees applying scientific quality tools.

Reviewed quality assurance standards while analyzing existing policies and procedures.

Interviewed personnel and customers to evaluate effectiveness of quality assurance program.

Generated and reviewed all related reports using financial and statistical tools.

Evaluated procedures in different departments and reengineered procedures if needed.

Developed and implemented policies and procedures, such as anti-corruption and dress codes.

Increased customer satisfaction in the repair center department.

Efficiently collaborated with cross-functional teams in auditing QMS.

Advised employees on new operations and procedures.

Mar 2010 – Aug 2013 Repair Center & Customer Service Supervisor Computer Information Systems, Lebanon

Planned, executed, and managed two successful projects for the repair center: an HP audit and Acer authorized service provider.

Inspected competitors’ monthly services to maintain delivery of high-end services.

Addressed and resolved customer problems.

Prepared and processed purchase orders for spare parts.

Maintained contact with technicians and suppliers through calls, faxes, mail, or directly to interpret, clarify, inform, and resolve repair center issues.

Ensured completion of order by following up with suppliers.

Continuously updated customers on service status.

Prepared and administered center budget.

Reduced costs by minimizing the use of printed paper and applying a digital filing system.

Issued invoices and credit notes.

Managed spare parts inventory.

Liaised and communicated on hardware contracts between HP and CIS.

Generated and analyzed related reports, including daily reports, customer satisfaction, monthly profits, spare

parts ordered, and customer capacities.

Organized and maintained appearance of the repair center area.

Drove customer satisfaction through follow ups and requests for continuous feedbacks.

Jul 2009 – Mar 2010 Operations Manager

Sawaya Holding, Lebanon

Designed workflow for a leading Lebanese retailer and wholesaler of cosmetic products.

Ensured proper and safe storage of products.

Analyzed sales team productivity.

Followed up on collections with sales team.

Identified and resolved customer needs.

Reduced cost by managing fuel consumption and labor hours.

Developed rooting of deliveries to cover all the Lebanese market

Controlled, managed, and supervised warehouse operations, from product storage and warehouse design to order processing, packaging, and delivery.

Monitored workflow for routing, deliveries and showroom activities

Sep 2003 – Jun 2009 Sales Coordinator & QHSE Officer

Algorithm sarl & Droguerie De La Union (DDU) (Sister Companies)

Assisted employees during evacuations, reported hazards, and participated in hazard identification and risk assessment while inspecting medicines, lot numbers, expiration dates, and storage conditions.

Prepared and analyzed sales reports, including forecasting, daily sales report, in-market sales report, and out-of-market sales report.

Tracked sales management projects through presentations.

Prepared call for tenders and followed up until delivering of order.

Received defective medicaments and followed up on inspections.

Prepared monthly expenses of medical representatives and monthly usage of samples by medical representatives.

Managed stock of samples medicaments.

Collaborated with cross-functional teams within marketing department to plan and launch new product campaigns.

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