Simranjit Singh Johal

*** ******** *****, *** ***

Brampton, ON

adnlcs@r.postjobfree.com, 905-***-****

Summary

Energetic and passionate learner working towards CCIE in Enterprise Infrastructure.

Aiming to use my knowledge that I have acquired from my self-study and with my hard work to satisfy

the needs of an organization and also willing to learn more from the opportunities.

Passionate to solve problems and hunger to learn more. Especially from challenging environments.

Ability to develop and configure solutions which can cater business needs and help grow the

organization and minimize the outages.

Education

Lambton College May-2021

Mobile Application Design and Development

Maharaja Ranjit Singh Punjab Technical University May-2018

Bachelor of Computer Application

Relevant Experience

IT Service Desk Analyst (Part-Time)

Charger Logistics Inc in Brampton Dec 2019-Present

Provide Service Desk support to around 20,000 users either via phone, email or desk side as required.

Handles first level support calls via Skype and provides remote control support to expedite problem

solving.

Worked on site Cisco Catalyst 2960x, 3850, 9300 series switches and ISR 4000 series routers.

Provide end-user support either on-site in Brampton, or remotely in multiple office locations

throughout North America.

Configure, deploy, troubleshoot and provide support for firm notebook computers, mobile devices and

printers.

Create, update and track support tickets using the firms incident management tool (Heat Ticketing

System and SCSM application).

Identify opportunities for innovation in client service delivery and process efficiency.

Participate and engage actively in periodic team, Support Services or ITS meetings.

Perform a variety of network problem analysis and monitoring tasks, and respond appropriately to

user requests and problems.

Perform initial problem analysis and triage problem to other appropriate staff when appropriate.

Record, track and document the service desk request problem-solving process, including all successful

and unsuccessful decisions made, and actions taken through to final resolution.

Apply diagnostic utilities to aid in troubleshooting.

Access software updates, drivers, knowledge bases, and frequently asked questions resources on the

Internet to aid in problem resolution.

Perform post-resolution follow-ups to help requests.

Skills, Tools and Applications that I work on includes:

Heat Ticketing System, VPN, SCCM 2012, SCSM, Active Directory, MS office, MS Outlook 2010,

2013, MS word, MS PowerPoint Access Request, user account Management, Microsoft Server 2008,

SharePoint, Exchange, Skype for Business, Oracle Application, Troubleshooting, network drives,

Printer support, Microsoft windows 7, 8 and 10, Incident Management, Internal IT Request,

Configuration Management Database, Citrix, SOX and VMWare Virtualization Software.

Work-integrated Learning Participant Jan 2021 April 2021

Lambton College in Toronto

Responsible for preparing the SRS document

Responsible for Designing and implementing interactive police rescue mobile application in team-

oriented environment for android platform.

Responsible for documenting the technical details of project and tracking the project progress.

Responsible for leading and handling the team.

Computer and Network Technician

Supreme Infosys Lally Computers June 2018 July 2019

Installation of Operating Systems and Hardware components of Computers.

Worked with different Operating Systems such Linux and Microsoft.

Worked with the team that implemented LAN in College Campus.

Worked on Ciscos Switches and Routers. Cisco Catalyst 2960x, 3650 series.

Part of a team that Implemented the CCTV.

Certifications

CCNP Enterprise Infrastructure

CCNP Routing and Switching

Cisco Certified Specialist Enterprise Core

Cisco Certified Specialist Advanced Routing and Services

CCIE Enterprise Infrastructure Written Cleared

CCIE Wireless Written Cleared

Skills

Expert Level knowledge in Core Routing Protocols: BGP, EIGRP, OSPF, RIP

Layer 2 Expert Level Knowledge: Ethernet, HDLC, PPP, CDP, LLDP, UDLD, ETHERNET.

Expert Level knowledge for other Technologies: VLANS, EtherChannel, SPT, RSTP, MST, VRF,

PBR, BFD, PIM-PM, PIM-DM, IGMP, MLD, ACL, VACL, PACL, DHCP, DNS, SNMP, QoS,

DHCP, HSRP, VRRP, GLBP, NTP, NAT/PAT, IP-SLA, SPAN, RSPAN, ERSPAN, TCP/IP,

MPLS, DMVPN, GRE, IPSEC, UDP, SSH.

Familiar with other Protocols/Technologies: VoIP, Wireless, RESTCONF, NETCONF, JSON,

XML, HTTP/HTTPS.

Worked on Cisco Catalyst 2960x, 3850, 9300 series switches and ISR 4000 series routers.

Familiar with Cisco ASA Firewalls able to Configure and Troubleshoot.

Knowledge about New Technologies: SDN, SDWAN, SDACESS, DNA, VXLAN, LISP, OMP,

ISE.

Security Knowledge to secure Enterprise Infrastructure: IDS/IPS, DHCP Snooping, Storm Control,

DIA, Port Security, Private Vlans, ND Inspection/Snooping, 802.1x, AAA.

Programming Language: Familiar with Python

Familiar with Microsoft Windows Server 2012, 2016 and Linux environment. Ability to configure

and troubleshoot.

Familiar with New Cloud Technologies: IaaS, PaaS, SaaS, XaaS, DaaS.

Virtualization: Familiar with Type-1 and Type-2 Hypervisors Such as VMware Esxi and VMware

Workstation. Familiar with Docker and Container Concepts.

Languages: Punjabi, English, Hindi

Reference

Satwant Singh (CCIE#40280) William Pourmajidi

Sr. Network Consultant Manager Director

Mobile: +91-968******* Email: adnlcs@r.postjobfree.com

Email: adnlcs@r.postjobfree.com

Current Address: Bangalore

Rajdeep Kaur

Network Admin At Charger Logistics

Mobile: +1-647-***-****

Email: adnlcs@r.postjobfree.com

Contact this candidate