Customer Service Care
Resume:
Megan Birchfield
Business Administration and Customer Service
Burnsville, NC 28714
******@*******.***
Expand my skill set and have a career in fields related to Business Adminstration and Customer Service.
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Servicel8
Global Medical - Burnsville, NC
April 2018 to Present
1. Dispatching medical equipment. Answering calls, taking orders, troubleshooting, cash handling, and basic office skills, scheduling, directing to locations. Providing customer service, patience, and empathy. Packing Handler
Baxter Healthcare - North Cove, NC
October 2014 to November 2016
Observe machine operations to ensure quality and conformity of filled products to standards. Sort, grade, weigh and inspect products to meet specifications. Monitor production line. Inspect and remove defective products, examining the defect and recording it into a database. Count and record packaged and defective items. Attend monthly training and staying updated with job requirements and changes. Server
Western Sizzlin Steak House - Spruce Pine, NC
July 2012 to November 2013
Serve customers meals, ensuring that they are enjoying their meals and needs are met. Stock and clean stations for the next shift, and large parties. Assist with reservations and hosting. Provide guest with information about local areas, events and giving directions. Teller/Customer Service
RBC Bank - Burnsville, NC
September 2010 to April 2011
Float teller. Cash checks, make deposits and transactions after verifying information, sufficient funds and signatures are correct. Balance currency, coin and checks in cash drawers at the end of the shift and calculate daily transactions. Promote sales, offering if applicable loans, lines of credit, savings, business and checking accounts.
Education
High school or equivalent in Business
Mayland Community College - Spruce Pine, NC
2008 to 2009
High school diploma
Mitchell High School
2004 to 2008
Skills
• Microsoft office, 70wpm, cash handling, and sales. (8 years)
• Warehouse Associate (2 years)
• Shipping (2 years)
• Packing (2 years)
• Customer Service Skills (6 years)
• Filing (6 years)
• Call Center (2 years)
• Office Administration (4 years)
• Customer Service (8 years)
• Customer Care (8 years)
• Customer Support (8 years)
• Dispatch
• Dispatching
• Discharge Planning (2 years)
• Caregiving (5 years)
• Inventory Control (2 years)
• Home Care (2 years)
• Assisted Living (2 years)
• Manufacturing Experience (2 years)
• Cooking Experience (5 years)
Certifications and Licenses
Driver's License
Assessments
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Conscientiousness — Proficient
January 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Personality: Hard-Working — Expert
February 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate