Switchboard Operator Administrative Clerk
Resume:
RESUME OF
STEILYNN DAMON
Silverton, Pretoria
steilynnlbuys@gmail.
com
EMPLOYMENT EXPERIENCE
January 2020–March 2021 (Contract Expired)
Medical Receptionist • NHC Health Centre Centurion
• Welcome Patients
• Screening and directing calls
• Capturing New Patient Information
• Filing
• Assisting and caring for patients
• Schedule patient appointments
• Liaise with medical professionals
• Receive payments /Issue invoices
• Tend to patient queries
• GoodX Software Experience
JUNE 2019 – January 2020 (Casual/Fixed Term
Contract)
Receprionist/SwitchBoard Operator • Old Mutual Insure
• Greet and Welcome clients/visitors
• Screening and Directing Calls
• Data Capturing
• Filing
• Administrative duties
JANUARY 2019–JUNE 2019 (Casual/Fixed Term
Contract) Dental Receptionist • Nova Dental Care
Centurion
• Welcoming and Assisting Patients
• Screening and Directing Calls
• Liaising with dentists to assist with patientqueries
• Capturing and Updating patient information
• Directing patients to dental rooms
• Benefit Checks and Beneficiary Confirmations
JANUARY 2018–DECEMBER 2018 (Fixed Term Contract)
Customer Service Consultant • ABSA Bank
• Manage customer issues and resolve customer
complaints.
• Manage and screen incoming calls
• Telephone Banking Assistance
• Data Capturing
• Provide information in response to enquiries about products and services.
February 2017 – JANUARY 2018 (COMPANY
RESTRUCRED)
Sales Agent • Telkom
• Providing excellent customer service
• Sales of mobile products, cell phones, data (prepaid and post paid)
• Advise customers on insurance
• Achieving sales targets
• Processing contracts in store via a credit vetting system February 2016 – DECEMBER 2016 (Fixed Term Contract) Front Desk Receptionist/Administrative Clerk • UNISA
• Maintaining and electronic and manual filing system
• Enrolling Students
• Data Capturing
• Secretarial and administrative duties
Education
Hoerskool F.H Odendaal
Highest Grade : Grade 12
• English First Additional Language
• Afrikaans Home Language
• Mathematics
• Life Orientation
• Business Studies
• Consumer Studies
• Tourism
Skills and Competencies
• Time Management, Organizing, Planning and Detail Orientated skills.
• Effective communication, Active Listening and
Interpersonal skills.Professional Attitudeand
Appearance. Good judgment and Team Player
(Ability to build customer and colleague
relationships).
• Counselling Skills i:e Probing and questioning,
Attending, Listening, Summarizing and
Referring.Administration Skills (Knowledge in
Microsoft Office, Data Capturing).
• Problem Solving Skills i:e Evaluating the problem, Gather information, Break problem into parts, Identify solutions, Select best solution, Take
Action.Telephone etiquette i:e Calling clients and Business Correspondence.
• Office Management i:e Maintaining Office records, Making Appointments, Work Processing.Knowledge
and understanding of Sales which involves delivering customer service.
• Good co- ordination Skills.
Software programme Experience
• GoodX Medical Reception Software Experience
• Elixer
• IMSP
References
Name : Naphisa Saheed
Contact No: 084*******
Relationship : HR Manager @ NHC
Name : Emmerentia Coetzee
Contact No : 079-***-****
Relationship : HR @ Old Mutual Insure
Name : Dr Shabbodin
Contact No : 061-***-****
Relationship : Doctor @ Centurion Dental Care
Name : Isaac Meyer
Contact No : 060-***-****
Relationship :Team
Leader
Name : Thabang Sheshoka
Contact No : 071-***-****
Relationship : Manager @ Telkom
Contact this candidate