SANDHYA VIDYASAGAR

EDUCATION

Master’s in Engineering Business Management

Oct 2019 – Feb 2021

Multimedia University (MMU), Cyberjaya, Malaysia

Bachelor’s in Computer Science Engineering

Aug 2014 – Apr 2018

PSG Institute of Technology and Applied Research, Coimbatore, India WORK EXPERIENCE

Project Coordinator

Mar 2021 – Present

Indglobal Digital Private Limited (Bangalore), India Graduate Trainee

Jun 2020 – January 2021

Soft Solvers Solutions, Cloud CRM Company (Cyberjaya), Malaysia Assistant System Engineer –Trainee

Sep 2018 – Jun 2019

Tata Consultancy Services, Software Company (Bangalore), India Internship

Jan 2018 – Mar 2018

Fantumn, Gaming based startup (Coimbatore), India

Internship

Dec 2016 – Jan 2017

Teclever Solutions, Software based Startup (Bangalore), India SKILLS SET

1. Languages known: English, Tamil (native), French 2. Software Platforms

Adobe Suite (Photoshop, Illustrator, InDesign, XD),

Wireframing and Prototyping Platforms (Mockflow, Axure, Canva)

ERD Design Platforms (Draw.io, Microsoft Visio),

Project Management Practices (JIRA, Trello)

Microsoft Office suite (Word, Excel, PowerPoint, Teams, One Drive, Outlook, One Note)

Customer support & Interaction (WhatsApp for business, Skype for business, Google meet, Slack, Zoom)

Digital Marketing Expertise (Email Marketing, YouTube Marketing, Facebook Marketing, Twitter Marketing, Quora Marketing, Google CONTACT

Mobile no: +60-11-232*-****

+91-801**-*****

Email: adnl5u@r.postjobfree.com

Skype: sandhya.jmj18

PROFILE

Having a Master’s Degree in

Engineering Business Management

from Malaysia and an IT tech-savvy

client servicing executive with 1.5+

years of progressive experience

across a broad range of products

in varied industry segments with

proficiency and excellence in

people management and

leadership qualities.

Highly expertise in understanding

business requirements and works

with cross skilled teams to

implement complex projects.

Proven ability in understanding

Customer issues and needs and

works with the technical team in

providing timely and cost-effective

solutions.

AdWords, Google analytics, Instagram Marketing, Pinterest Marketing, LinkedIn Marketing, Facebook Ads, WhatsApp Marketing, Mailchimp)

ROLES AND RESPONSIBILITIES

Soft Solvers Solutions

Market research-generating leads.

Giving product demos to the clients.

Perform internal testing and ensure solutions meet business needs and requirements.

Professional approach in answering calls and provide information about products and services, taking input of issues and log tickets into the system.

Appropriate and timely follow-ups wherever required and escalate unresolved queries to respective departments for ticket closure.

Tata Consultancy Services

Conduct meetings and presentations to share ideas and findings for the project.

Perform requirements analysis and document the results.

Serve as a liaison between stakeholders and users. Gather critical information from meetings with various stakeholders and working closely with clients, developers, and managerial staff.

INDUSTRIAL TRAININGS

HCL Technologies, Chennai, (May 2015)

KELTRON Electronics, Trivandrum (Aug 2016)

FOCUS InfoTech, Cochin (Aug 2016)

TM One, Kuala Lumpur (Feb 2020)

CERTIFICATIONS & WORKSHOPS

1. “Team Foundation” training at MMU University (Dec 2019) 2. Workshop in “Advanced graphic design & animation” from the Apex Multimedia Institute (Jan 2016)

3. Udemy Certifications in- Digital marketing, Design thinking and Business management.

RECENT ACTIVITY

Peer Counselor in MMU University, for postgraduate students (Oct 2019 – Feb 2021 )

AREAS OF EXPERTISE

Corporate Presentations

Product Demos

Client Requirements Gathering

Prototyping & Wireframing for

Applications

Client Interaction & Servicing

Preparation of Testcases &

Internal Testing

Handling of Customer issues

Technical Customer support

Digital Marketing Activities

Market Research & Competitor

analysis

Team Building & Leadership

Planning & Organization Skills

Exceptional Technical Writing

Blogs & Whitepapers

Customer Case Studies

Customer Onsite & Online

Application Trainings

Product Demo & Training

Videos

Contact this candidate