Cake Decorator Yazoo

Nina Chancellor

Looking to join an established company:

Rowlett, TX

Looking to join an established and growing company with a rewarding challenging position as a Customer Service Representative/ Trainer which will allow me to utilize my Management Skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Shift Manager

Zoes Kitchen, Inc. - Dallas, TX

April 2019 to January 2020

Providing exceptional customer service skills, training and coaching as well as developing employees. Overseeing the restaurant, running shifts, doing inventory, making sure that catering orders got out in a timely manner, stocking the cooler with prepped cold foods, taking orders, running the cash register, cleaning, making sure all employees are in stations and trained, handling cash, credit cards, going to the bank, cash deposit, helped out with the back of the house, touching tables, running food to customers tables, and making sure every customer leaves with a positive vibe to return. Assistant Manager

Rusty Taco

December 2017 to June 2018

Providing exceptional customer service, training,coaching and developing employees, overseeing the restaurant, opening and closing the restaurant, making sure there was an adequate amount of prepared food, helped out on the line, doing inventory, communicating with, managers, employees, and vendors, handling cash, running the register, making sure all employees followed the guidelines and policies of the company standards, help out with hiring, controlling labor, setting up meetings, doing catering orders, cleaning and making sure all customers leave with a pleasant experience. Baker

Top Pot Doughnuts - Dallas, TX

December 2015 to March 2017

Providing exceptional customer service skills and calculating, measuring,and mixing ingredients according to company recipes to form dough or batter, using electric mixers, beats and stirring ingredients by hand. Shapes, cut dough to form doughnuts. Prepare icings to decorate the donuts, frying, monitoring the temperature of the doughnuts in the fryer. Using basic math skills to calculate the number of doughnuts to be produced in in store. Cleaning, filtering, stocking and putting up the truck, doing inventory, overseeing the quality of the products, and documenting any discrepancies of the doughnuts, following all guidelines and policies of the company. Head Cake Decorator/Trainer

McDades Market - Yazoo City, MS

October 2012 to September 2014

Providing exceptional customer service skills, training employees on the basic skills of cake decorating, coordinating orders, making sure all orders got out on time, doing inventory on cakes, kits, icings, photos images, ink, and making sure that the cake case has a adequate amount of fresh cakes, cupcakes, and other pastries. Cleaning all utensils for the cake, decorating and baking cake, following all policies and guidelines, making sure all cake items were organized and neat. Ordering supplies for the bakery / cakes, supplies.

Education

High school diploma in Basic Education

Venture High School - Arlington, TX

May 1991 to June 1995

Skills

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Catering

• Curriculum Development

• Shift Management

• Teaching

• Customer service (10+ years)

• Cake decorating (9 years)

• Management (6 years)

• Multi-line phone systems (5 years)

• Accounts payable (5 years)

• Payroll management (5 years)

• Home care (6 years)

• Hotel experience (6 years)

• Baking (9 years)

• Cashiering (10+ years)

• Cash handling (10+ years)

• Catering (7 years)

• Team management (6 years)

• Food Service

• Special Education

• Supervising Experience

• Classroom Management

• Restaurant Management

• Food Service Management

• Food Production

• Food Safety

• Tutoring

• Leadership

• Cooking

• Restaurant Experience

• Menu Planning

• Culinary Experience

• Merchandising

• Meal Preparation

• Kitchen Management Experience

• Budgeting

• Math

• Profit & Loss

• Cleaning Experience

• Labor Cost Analysis

• Banquet Experience

• Retail Sales

• Public Speaking

• Pricing

• Human Resources

• Business management (5 years)

Languages

• English - Expert

• Spanish - Intermediate

Awards

Leadership and Fundmentals Application

October 2012

Management leadership Certification

Additional Information

Registered Food Service Manager: 3/2023

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