Service Supervisor Manager

Darryl Lee Hill

adnkyt@r.postjobfree.com

**** ***** **** *****

Summerville, SC 29485 Cell 843-***-****

Objective

A Position as Service Manager with the ABC Company

Summary

Experienced, trained and highly competent manager of technical service representatives

Career typified by promotion to positions of greater responsibility and authority

History of consistently achieving and surpassing company performance objectives

Exceptional ability in training, mentoring and motivating technical representatives

Outstanding communication talent with customers, staff, peers and management

Experience

Docusystems, Inc. Charleston, SC 2015 - 2020

Company sells and services business machines; also provides document and information networking services and consulting for 3000+ customers; revenue $9.8M; 16 employees.

Senior Repair Representative

Installed / serviced / repaired Ricoh / Canon / Konica / Minolta office equipment

Maintained >95% uptime / <2 hour response / <5% incompletion rate on 950 office copiers

Served as mentor / “go-to guy” for difficult diagnosis / solutions with 6 tech representatives

Assigned to company’s strategic / significant customers due prior service record

Awarded bonuses for sales leads provided from networking resulting in increased revenue

Provided onsite customer training in equipment usage; increased customer satisfaction

Received multiple customer letters of commendation for excellence of service received

Ability to repair equipment to component / electromechanical clutch / circuit board level

Ricoh Company Ltd., Charleston, SC 1994 - 2015

Worldwide developer and marketer of technology products; sells and services copiers, printers, peripherals, flat-panel displays projectors, cameras and supplies.

Service Manager, Myrtle Beach, SC 1997 - 2015

Promoted to position due to prior demonstrated management / technical / training ability

Managed schedule / performance of 36 technical reps servicing 3000+ machines; oversaw activities of 15 sales / 2 delivery / 2 office support in $15.5M revenue producing operation

Created / monitored operational budgets of tech staff / equipment / tools / trucks / supplies

Assured techs participate in Ricoh formal / refresher training; employed daily OJT mentoring

Managed liaison / customer satisfaction / contract renewal of key strategic local accounts

Provided oversight of sales / service of new customers through sale / delivery / installation

Evaluated / graded tech reps on performance metrics; assured individual growth path

Consistently achieved / surpassed annual company goals to earn bonus awards

Darryl Lee Hill Page 2

Service Supervisor, Charleston, SC 1995 - 1997

Promoted due to prior management performance / technical / customer service skill

Supervised 4 technical reps servicing 2000+ machines at U.S. Navy / Air Force base

Advised management on operational requirements for budget preparation

Surpassed performance standards of >90% uptime / <4 hour response / <5% incomplete

Scheduled regular tech rep Ricoh product training; mentored / provided OJT training daily

Received annual bonuses for achieving company performance metrics standards

Technician 1994 - 1995

Hired as technician based on prior military electro-mechanical device training / experience

Successfully installed / serviced / maintained base of 900+ assigned machines

United States Navy Submarine Force 1979 - 1993

E-6, Sonar Technician

Instructor, electronics 5 years; Naval Training Center (NTC), San Diego, CA

Instructor, Leadership Management Education Training (LMET), 2 years, NTC

Served aboard submarines:

-Woodrow Wilson

-Francis Scott Key

-John Adams

Military Training:

-Leadership Management Education Training

-Triple SA Soviet Submarile Analysis

-Basic Electricity Electronics Program

-Sonar A School

-Submarine School; Submarine Dolphins

-Maintained a Top Secret Clearance

Letters of Commendation / Appreciation:

-Letter of Appreciation: Trident Refit Facilities, King Bay, GA

-Citation of Commendation, Commanding Officer, USS Francis Scott Key

-Citation of Commendation, Commander, Submarine Squadron Twenty

Education

Wando High School 1979

Graduate

Certifications and Licenses

Ricoh Equipment Manufactured in U.S., Certified, Ricoh Company Ltd.

Canon Equipment Manufactured in U.S., Certified, Canon Inc.

A Plus Network Introduction to Computers, Certified, Trident Technical College

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