R N Bethlehem
Resume:
D E B O R A H T H O R N T O N
deborahthornton8388@g
mail.com
Bethlehem, PA 18017
PROFESSIONAL SUMMARY
Well-organized and knowledgeable [Job Title] able to stay calm under pressure, and quickly resolve customer complaints and address issues. Offering skills in call control, order management, and team collaboration. Effortlessly engage customers with good communication skills to boost satisfaction and build loyalty. SKILLS
Spreadsheet Artiva
HMS Passport
OnBase
EXPERIENCE
Customer service representative, Community Health Systems, Jul 1986 - Current, Bethlehem, Pa
Customer Service Representative
Community Health System
Offered advice and assistance to customers, paying attention to special needs or wants.,
* Provide primary customer support to internal and external customers in fast - paced environment.
*Answered customer telphone calls promptly to advoid on - hold wait times.
* Answered constant flow of customer calls with up to 30- 45 calls in queue per minute.
* Consulted with outside parties to resolve discrepancies and create effective solutions.
Correspondence staff associate, Community Health System, Apr 2017 - Jul 2020, Bethlehem, PA
Correspondence Staff associate
* Index incoming correspondence appappropriately to the patient account or accounts.
* If carrier denies inpatient claims a barrt is to be sent to Case management for follow-up
* Sending barrts to R.O.I or H.I.M
* Attorney & Subpoena's request - send itemize bills which sometimes require to be notarized.
DT
Jun 1980
* Bankruptcy changed financial class and send to colection for further processing.
* Verifying insurance.
* Patients refunds.
DTP Analysis, Community Health Systems, Apr 2014 - Apr 2017, Bethlehem, PA Northampton
* Making sure insurance is in the correct financial class before and after primary carrier pays claim.
* making balance is not a non-covered or unbillable to the patient if it is, send to collectors for follow up.
* correcting financial class and billing secondary carrier, if insurance is not loaded, confirm insurance in system and send to billers to bill.
* Correcting financial class after insurance pays and bills patient their responsibility. EDUCATION
Easton Area High School - Easton, PA
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