Service Representative Customer
Resume:
Kendra Ross
Customer Service Representative, Customer Service Representatives
Jacksonville, FL 32206
************@*****.***
To obtain entry -to mid-level employment with opportunity for growth. KENDRA J ROSS
1956 W 25th Street
Jacksonville, FL 32206
Phone: 904-***-****
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Tier 3 Specialist
PositivePsyche Biz Corp - Jacksonville, FL
January 2017 to Present
In my role as a Tier 3 Specialist I assist borrowers with requirements of getting student loans out of default, setting up payment plans and processing borrower payments. Answer borrower inquiries regarding hearings and hardship applications. In my role as Tier 3 representative I specialize in Social Security, Administrative Wage Garnishment, National Student Loan Data System Calls, Treasury Offset, and Deescalation calls.
Customer Director
KellyConnect - Jacksonville, FL
June 2013 to November 2015
Responsibilities
Follow standard call flow and problem resolution process, verify the available customer product coverage. Perform problem analysis, resolve and close the problem whenever possible or route the caller to the appropriate level of support. Responsible for documenting all calls accurately using call tracking/ case management system. Also responsible for light up selling of long term protection plan. Customer Service Representative, Customer Service Representatives State Farm - Jacksonville, FL
July 2006 to June 2007
Insurance
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Check to ensure that appropriate changes were made to resolve customers'
problems.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.Refer unresolved customer grievances to designated departments for further investigation.Determine charges for services requested, collect deposits or payments, or arrange for billing. Customer Service Representative, Customer Service Representatives Cingular Wireless - Jacksonville, FL
January 2004 to January 2005
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Solicit sale of new or additional services or products. Education
A.S. Degree in Criminal Justice
Florida State College at Jacksonville - Jacksonville, FL 2011 to 2014
Skills
• Upselling
• Typing
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