Tax Professional Support Representative
Resume:
EDUCATION
Jefferson High School
[GPA: 4.0, General Education High School Diploma.]
Grand Canyon University
[GPA: 3.69, Bachelor of Science in Early Childhood Education and Early Childhood Special Education dual course.]
Kaplan University
2013 - 2014
[GPA: 4.0, Associates of Applied Science in Information Technology.]
Casina Nickerson
Interviewer B2C for enterprise rental car company
Profile
A self-starter and quick learner. Versatile skill set with experience in customer service, sales, and Exceptional communication skills. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 1 year. in a demanding call center environment as a Customer Service Representative. I have done work from home jobs mostly for about 3-4 years all customer service roles. Patient and empathetic customer service Representative with extensive background in conflict resolution and customer care. Desires a customer service role.
CONTACT
3073 Deans Bridge Road Lot B7 Augusta Ga, 30906.
Email: **********@*****.***
WORK EXPERIENCE
[MeritzCX Company] Interviewer B2C for enterprise rental car company
Work from Home Job
10/2019–11/2019
[Dealt with outbound calling to clients about their rental car experiences doing a two or three question survey. I had to redirect the questions when they gave an off scale reply with some rebuttals and try to get them a call back set up with the company if needed.]
[Spirit Halloween] Sales Associate Seasonal
Augusta, GA.
09/2019–10/2019
[ This was a seasonal job the store had just opened when I got hired on. I was responsible for Running the register for customers, helping them find items they were looking for. Clean the store, stock shelves, and close from time to time.]
[Bojangles] Management Position
Augusta, GA.
6/2016–2/2019
[Started out cooking and running the register took food orders for customers cleaning food prep. As the time went on, I got promoted to manager at my store.]
[Carnival Cruise Line] Direct Sales Customer Support
Work from Home Job
04/2016–04/2018
[Greet customers book their cruise and took payment also help get them to the right department. I was responsible for answering their cruise questions and updating their bookings or help them cancel a booking or apply credit to a booking they had and wanted to cruise a different date. I also was responsible to adding people to their bookings or helping them link bookings together.]
[Turbo Tax] Customer support rep.
Work from Home Job
03/2017- 04/2018
[was responsible for helping customers with tax returns and tax questions. I was responsible for getting them over to a tax professional if I was not able to help them, I was responsible for troubleshooting their situation dealing with tax related issues.]
[Intuitive Solutions Pizza Hut] Order Entry representative
Work from Home Job
11/2018 – 7/2019
[process customers food orders and send to store, take payments, or transfer callers to the right department upon their request if I have done all I could to help them.]
SWV (South West Vacations/ Tier 1 Tech Support Representative
Work from Home
7/2014 -07/2015
[Greet customers and help them with Vacation packages orders, payments, locations, car rental, Air fare, and other excursions orders. I was helping with adding gust to bookings, cancelling gust from booking, taking payments, setting up payment plans, and troubleshooting steps before getting them over to tier 2 tech support. versed in customer support in high call volume environments. Excellent communicator with 1 year. in a demanding call center environment as a Customer Service Representative. Patient and empathetic customer service Representative with extensive background in conflict resolution and customer care. Desires a customer service role.]
SKILLS
Creative problem solver = 90%
Exceptional communication skills = 100%
MS Windows proficient = 95%
Quick Learner = 100%
Strategic sales Knowledge = 85%
Multi-line phone talent = 75%
people person/ empathetic = 100%
works well with others = 100%
A punctual hard worker = 95%
Gets the job done in a timely manner = 95%
Processing payments with little to no mistakes = 97%
Vacation/flight/ Hotel/ Car rental and booking skills = 100%
Good at multi-tasking = 98%
MS Excel use = 75%
Good typing skills = 77%
MS Word use = 100%
Management Skills = 50%
Contact this candidate