Special Skills

Developed super user status at Martin Memorial Health system during the implementation of the new Electronic Medial a Records system.

Excellent customer service skills. Strong organizational, coordinating and follow up skills.

Computer skills which include Internet and all Microsoft applications.

Able to handle a heavy workload and meet deadlines. Handle confidential matters discreetly. Works well under pressure. Strong analytical and problem-solving abilities. Have always been able to work without Supervision.

Certified in Turbo Tax Product Support and Carnival Sales Agent and Airbnb Community Education.

Experience

Independent Contractor

Airbnb

Community Education 8/2020-present

Handle inbound calls and messages from guests and hosts with issues relating to activities such as website issues, profile issues, property issues, and more. Provide knowledgeable, friendly platform support to the worldwide Airbnb community and properly resolve guest and host challenges as needed by phone and/or messaging. Research and troubleshoots problems using available resources. Escalate issues appropriately. Respond professionally to inbound contacts, including urgent situations. Compose thoughtful, articulate, and accurate messages

Carnival Cruise Lines 3/2020-present

Carnival Sales Agent

Answer inbound cruise sales calls and convert to a sale The ability to upsell additional products to new and existing customers Required to make payments to suppliers Ability to navigate through multiple sites/software applications Extensive knowledge of domestic and / or international destinations Deliver a high level of service by resolving customer concerns Meet and exceed monthly KPI’s by adhering to service standards Communicate effectively to educate consumers on all promotions. Knowledge of all ports of call and itineraries

TurboTax 12/2019-10/2020

Product Support

Inbound calls from customers to solve issues with tax preparation and filing taxes. Answer any questions on product support and recommending the right tax product for their situation. Troubleshooting any technical issues and well as any software issues.

Martin County Parks and Recreation Stuart, Fl from 3/2019 to 8/2019

Recreation aide driver (part time)

Responsibilities: pick up and deliver snacks for students enrolled in after school programs. Driving county owned vehicle while maintaining and fueling vehicle as needed.

Martin County School District Stuart, Fl from 1/2016 to 11/2019

Bus Operator

Responsibilities: Operates school bus driving students to and from school on a set schedule.

Martin Memorial Health Services. Stuart, Fl from 8/2008 to 9/2014

Patient Service Representative

Responsibilities: Greet and receive scheduled patients, verifying all pertinent information and entering them into our hospital-based computer system. Answering phones to schedule appointments or to provide patients with assistance on their medical needs.

Thomas Jefferson Hospital Philadelphia, Pa From 5/1993 to 8/2008

Administrative Assistant to the Director of the Business Office

Responsibilities: Administrative Assistant to the Director of Business Services

Duties include scheduling meetings, answering phones, typing, filing and coordinating

travel arrangements.

Responsible for Departmental timekeeping.

Maintains personnel and confidential files.

Correspondence with patients regarding their hospital bills

Responsible for verifying and processing Department and outside vendor invoices

through Accounts Payable.

Administers assistance to Director in preparing budget for billing department.

Processes billing for Organ Acquisitions

Performs Third Party billing functions.

Responsible for special projects as assigned.

Access patient accounting system, SMS

Assist Vice President of Business Services in absence of Administrative Secretary

Accomplishments

Mastered various computer systems including web based systems in which I had to utilize to become the self-sufficient employee I needed to be able to have such a diversified career.

Education

Thomas Jefferson University. 1996 Secretarial Certificate

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