adnkrk@r.postjobfree.com

980-***-****

NICOLE L. GLEASON

ACCOMPLISHMENTS Seasoned polished professional with an analytical, solution, and customer-focused mindset with a proven ability to demonstrate achievement of business objectives while managing simultaneous projects in high-pressure environments. SKILLS & ABILITIES

• Excellent written/verbal

communication skills

• Presentations documentation

• Office management

• Executive presence

• Team player, self-starter

• Excellent time management

• Issue resolution

• Confidentiality

• Organization

• Attention to detail

PROFESSIONAL

EXPERIENCE

Bank of America NOVEMBER 1997 - CURRENT

Business Support Lead II, CFPT COO Team 11/2020 - CURRENT Provide administrative support, process management, and engagement for the Chief Operating Officer (COO) for Client Facing Platforms Technology (CFPT), the Industry Utilities (IU) Executive, and their teams.

• Ensure timely completion of organization compliance training objectives

• Monthly update DG’s (Distribution Groups) for multiple teams

• Sharepoint Maintenance (2 sites)

• Update multiple organization charts

• Maintain team BIO’s (update on quarterly basis) aka: This Is Us

• Access Request Management approval/decline

• SQL Server Reporting Services

• Pull reports from Workday (birthday/anniversaries)

• Calendaring/meetings/offsites

Project Analyst, Enterprise Simplify and Improve (SIM) 12/2018-11/2020 Manage change projects to a full-scale deployment in a live environment; provide advanced analytical support for change initiatives; develop and revise project materials; maintain project documentation

• Execute on deliverables for SIM and SpeakUp! Activities

• Provide business control for user access of multiple technical platforms

• Coordinate data requirements and maintenance of project deliverables

• Communicate the benefits of a project in terms that are meaningful to the audience Executive Assistant, Enterprise Transaction Services 6/2018-12/2018 Provide administrative support for executive; responsible for conducting a variety of administrative tasks for the team

• Directed all aspects of onboarding a new executive to Bank of America Corporation

• Perform extensive calendar management

• Comprehensive management of travel and expense processing

• Central point of contact telephone system/maintain distribution lists

• Update/prepare organizational charts as needed

• Meeting/agenda management prep and meeting minutes

• Support in preparing for core routines where needed

• Guest and client hospitality

• Ensuring team is compliant with all mandatory learning Page 2 Nicole L. Gleason

Executive Assistant, Enterprise Shared Services 6/2017-6/2018 Gather information, coordinate schedules, and arrange meetings for multiple parties/executives

• Manage an active calendar of appointments for internal and external business meetings

• Prepare correspondence that is sometimes confidential in nature

• Serve as resource for company policies and procedures

• Facilitate onboarding of new associates to the team

• Manage team amenities and supplies

Administrative Assistant, Corporate Compliance 12/2015-6/2017 Perform diverse, advanced, and confidential administrative support functions for executive members of the Corporate Compliance team

• Relieve management of administrative details

• Communicate with executives and line management to gather or convey relevant information

• Manage Telepresence meetings for the line of business

• Interact with others from a variety of departments and business coverage areas across the enterprise

SYSTEMS Advanced Microsoft Office 365 Word, Excel, Powerpoint, Outlook, Visio, OneNote, Adobe Acrobat 2017 (read/write), eRequest, Concur (travel/expense management), myTechnology, Access Request Management, OneCall, OneFacility, MyFacility, MyShipping, SharePoint, Skype, WebEx, Zoom, Workday, Ariba, Flagscape, ACR, PDF, CISCO CERTIFICATION SPOC, Project Management, Safety and Security US, Business Continuity Awareness, Servicemembers Civil Relief Act (SCRA)

COMMUNITY/PERSONAL Habitat for Humanity, Second Harvest Food Bank, Special Olympics, Adoptee Parent

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