Reservations Manager Flight Attendant
Resume:
CATHRINE SAKALA
EXPERIENCE
November **** – March 2021
Holiday Inn Hotel & Suites, Front Office Attendant Welcoming guests as they arrive, checking in and out of guests, creating day sheets for all departments, communicating with housekeeping regards room status, handover after every shift, making breakfast, lunch & dinner reservations, answering calls, making service calls, responding to guest enquiry emails, sending prospects venue and food quotations, showing guests to their rooms and assisting amongst departments when need be. Greeting visitors warmly and making sure they that are comfortable, route calls to specific people, call persons who have visitors, send emails regards important information to relevant departments, take and relay messages. Answer questions and address complaints, monitoring office supplies and placing orders when necessary and keeping updated records and files. 32 Roxburgh Road Selection
Park Springs
**************@*****.***
OBJECTIVE
My short-term objective is to secure a
6-month international internship
opportunity in the Food & Beverage
department of a Hotel, Resort or
Restaurant whereby I will be exposed
to international standards and be able
to enhance my skills, knowledge and
overall experience. I am enthusiastic to
gain experience and absorb as much
knowledge as well as to bring my
previous experience to your property. I
believe that this opportunity will help
me to grow as a person within my
career goals and provide me with the
opportunity to familiarize myself with
the industry and business practices. I
will be completing my NQF level 6
Diploma at the international hotel
school this year which I am highly
confident will contribute to my
participation. Because of my education
it has provided me to gain experience
at one of the best hotels in
Johannesburg, there I learnt to work in
a buffet setting, working under
pressure and to work hard. My future
career goals are to manage a hotel
chain, to own few restaurant chains at
home to mainly provide opportunities
to some of the people that have the art
but not much of an opportunity to do
as much about it, to lend a hand to
people like me who aren’t as lucky as
me and I would take this opportunity to
provide exceptional customer service
and ensure guest needs are met.
July 2019 - September 2019
Riboville Boutique Hotel, Johannesburg, South Africa Rooms Division Attendant (Front Office) Welcoming
guests as they arrive, checking in and out of guests, creating day sheets for all departments, communicating with housekeeping regards room status, handover after every shift, making breakfast, lunch & dinner reservations, answering calls, making service calls, responding to guest enquiry emails, sending prospects venue and food quotations, showing guests to their rooms and assisting amongst departments when need be. Greeting visitors warmly and making sure they that are comfortable, route calls to specific people, call persons who have visitors, send emails regards important information to relevant departments, take and relay messages. Answer questions and address complaints, monitoring office supplies and placing orders when necessary and keeping updated records and files. February 2019 - April 2019
The Capital Empire, Johannesburg, South Africa Rooms Division Attendant (Housekeeping)
Rotational training in all areas of housekeeping. Cleaning of public areas, laundry service, cleaning guest rooms, answering calls directed to the laundry room from the reception and calls from guest rooms on various request such as more guest amenities. Attending the housekeeping morning meeting, cleaning guest bathrooms in the lobby, cleaning the boardrooms after functions, ensuring the reception area is always clean, updating the notice board during morning meetings that set as a constant reminder during the day of occupancy levels and VIP guests. Packing and taking back guest laundry to guest rooms, counting and recording dirty linen received from guestrooms. Packing dirty linen for collection by SPOT ON for laundering, unpacking received clean linen from SPOT ON, cleaning guest elevators and the gym area, ensuring the laundry room is neatly packed and clean, counting laundry stock every 10 days and adhering to guest and employee safety regulations. October 2018 - December 2018
Protea Hotel by Marriott, Fire & Ice Melrose Arch, Melrose Arch, Johannesburg, South Africa Commis Chef
Cold kitchen, Hot kitchen, Pastry kitchen, stock take, packing of stock, deep cleaning, preparing for banqueting functions, adhering to health and safety regulations and prepping for the shift to follow. Knowing the ingredients relevant to every dish prepared in the kitchen, plating dishes attractively, working fast and accurately to meet mealtimes, preparing staff meals, training of fire and emergency. Paying attention to detail, preparing meals as requested taking into account dietary requirements, chopping food items on relevant board colors and ensuring that workstations are always clean.
May 2018 - July 2018
Radisson Blu Gautrain, Johannesburg, South Africa, Food and Beverage Attendant
Welcoming guests, serving tea or coffee during breakfast, A’ la carte service during lunch and dinner, bar service, banqueting service, room service and back of house restaurant service. Knowledge of the different food items on the menu and their ingredients, knowledge on making of different kind of cocktails, knowing the different types of wines, getting to know familiar guests and their preferences regards food and beverages. Ensuring counting of petty cash during handover, counting stock in the bar before and after each shift, serving bar snacks every day at 16h00, replenishing water and snacks during meetings, clearing used coffee cups and saucers, setting up for breakfast, lunch and dinner respectively, collecting orders from the kitchen when they are ready and serving them to guests. Service of food and beverage also included having to work very fast and always smiling, meeting anticipatory needs when possible, getting guest feedback after their meals, giving the guest their bill and collecting it thereafter and ensuring that the service offered greatly enhances the guests overall experience.
EDUCATION
February 2018 - April 2021
The International Hotel School - Johannesburg, Johannesburg Rivonia, South Africa Diploma in Hospitality Management NQF Level 6
REFERENCES
Dimakatso Mokoena
Riboville Boutique Hotel
Reservations Manager
****@*********.***
Anyway Chitawu
Holiday Inn Harare
Front Office Manager
*****@****************.**.**
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