Service Representative Customer
Resume:
Jessie Boyd
Augusta, GA *****
****************@***********.***
Work Experience
Customer Service Representative
Sprint - Augusta, GA
January 2012 to December 2020
Prepared for customer inquiries by studying products, services and customer service processes. Responded to customer inquiries by documenting inquiry and response in customer's account. Improved quality service by recommending improved processes; identifying upgrade eligibility. Processed payments and set up payment arrangements in finance department. Customer Service Representative
Gas South - Marietta, GA
October 2009 to November 2011
Responded to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
Accomplished customer service and organization mission by completing related results as needed. Informed customer of new discounts and promotions offered by company. Had regular performance reviews with my supervision. Receptionist
Mirage Spa/Salon - Augusta, GA
February 2006 to July 2008
Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directed visitors by maintaining employee and department directories; giving instructions. Cashier Stocker
Dollar Tree - Augusta, GA
April 2003 to September 2005
Received payments by cash, check, and credit cards. Issued receipts and refunds Established prices of goods and used price scanners.
Unloaded trucks and stocked merchandise.
Education
Some College
Certifications and Licenses
Augusta Technical College Augusta School of Massage
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