Customer Service/Tech support
Resume:
Casselberry
Tracy Young
Customer Service Rep/Tech Support
**********@*****.***
I started in the Customer Service field in 2004 as a great way to pay the bills as a single mom, however, a couple of years in to honing my craft, I was honored with the opportunity to learn the technical support side of things and loved it even more. Experience
10/2019 - 12/2019
Customer Service Rep
24/7 Intouch
Seasonal customer support via telephone for Hollister and Abercrombie & Fitch.
08/2019 - 09/2019
Customer Service Rep
Dial America
Customer support via telephone for Siriusxm.
04/2006 - 08/2007
Customer Service/Technical support
Convergys
Technical support via telephone for Spectrum High Speed Internet.
10/2004 - 02/2005
Customer Service Rep
Teletech Holdings
03/2003 - 05/2004
Assembler/Solderer/Welder
Matthews & Associates
Welding, Soldering, Testing and Packing and Shipping and Rework of rechargeable battery packs for the military. Education
10/2004 - 02/2005
Verizon wireless handset training
Teletech holdings instruction
Received and passed successfully training for Verizon wireless handset troubleshooting
08/1998 - 10/1998
Class b CDL with a passenger and air brake
endorsement
Volusia county public schools
I was trained successfully to be a bus driver for Volusia county public schools and received my class b CDL with passenger and air brake endorsement
01/1994 - 04/1995
Medical Coding
Seminole State college
Anatomy and physiology, disease processes, introduction to healthcare and medical terminology
09/1988 - 10/1988
IBM/PC
Seminole State college
Studies in personal computers Microsoft applications and Lotus and DOS based systems
08/1988 - 09/1988
GED
Daytona State college
General studies for the GED program.
Other training
Was successfully instructed from a very young age by my stepfather who was a computer programmer on the different web applications and operating systems and Microsoft's diverse family of applications
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