Security Engineer Support

Raghul.M

Mobile No: +91-805******* Email: *********@*****.***

Summary:

Senior Technician for Email Security Engineer with 2.10 + years of experience in a Symantec Email Security.cloud and as Technical Support Engineer- CSS Corp, looking to secure a position in an organization to keep myself familiar with the latest trends and development in technology, utilize skills and to contribute my best effort to the development of the organization effectively.

ACADEMIC RECORDS:

CLASS/COURSE

NAME OF INSTITUTION

BOARD

YEAR OF PASSING

%/CGPA

B.E (computer science & engg)

Sriram Engineering College

Anna University

2015

C.G.P.A-7.0

HSC

Velankanni

matric.Hr.Sec.school

Matriculation

2011

81.02%

X

Thaahaa matric

convent school

Matriculation

2009

79.2%

Area of Proficiency:

Cloud Computing : Amazon Web Services (AWS) fundamentals and features

Security product : Symantec Email security cloud

OS : Win XP, Vista, 7, 8.1 and Windows10

Knowledge in : Networking topics : DNS, DHCP,ARP,TCP IP, VLAN

Projects & Assignments:

Organization : Concentrix technologies

Duration : May 2019 - Present date

Client : Symantec

Role : Advisor II, Technical support

Organization : CSS corp.pvt. ltd

Duration : June 2018 – January 2019

Client : NETGEAR

Role : Technical Support Engineer

Organization : HCL Technologies

Duration : January 2016 – March 2018

Client : OfficeDepot

Role : Subject Matter Expert

SKILLS

•Analyze & problem solving

•Time management

•Ability to quickly learn new skills.

•Excellent written and verbal communication skills.

•Good team player, Willingness to learn and proactive.

Job responsibilities:

Symantec Email security.cloud-Concentrix

•Providing support to Enterprise level customer in configuring and maintaining the product – Email security. Cloud

•Support over Phone, Email and Chat, Remote support : Webex

•Analyzing the email header and troubleshooting.

•Configuring DNS records like SPF, DKIM and DMARC for customer environment

•Frontline support for analyzing Malware and other malicious content in email

•Detailed Analysis of all kinds of SPAM, removal, prevention and securing customer environment

•Frontline support for other ATP features within Symantec services

•Detection of Email Spam and Malware signatures.

•Securing environment from phishing and other types of email threat

•Troubleshooting Email sending/delivery failures

•Managing Domains within Email Security

•Understanding of all types of records in DNS.

•Configuration and troubleshooting related to quarantine.

•Securing email flows for Cloud Mail Services like O365, G Suite and On premise Exchange servers

•Configuring IPs & FQDNs on product environment to deliver Client emails

•Protecting domains and users with Email Impersonation Control (EIC)

•Protecting from spam and phishing emails with multiple layers of protection like Skeptic heuristics, Signaturing system, Dynamic IP Blocklist, etc

•Preventing spoof emails using DMARC’s SPF alignment & DKIM alignment

•Assist Client to configure Domain-based Message Authentication, Reporting and Conformance (DMARC) for enabling Spoofed sender detection feature

•Assist Client to setup firewall for port 25 to accept email traffic only from Symantec

•Checking domain’s DNS configuration and Blacklist status using tools like Mxtoolbox, Dmarcian, etc.

•Analyzing email headers to study hops taken by an email to reach destination and ensure scanning of an email by studying tags applied for each layer of security scanning

•Analyzing SMTP logs, Scan logs & Delivery logs to detect SPF, DMARC failures, signature rules triggers, Email delay, Temporary (4xx) & Permanent (5xx) delivery failures

NETGEAR - CSS Corp

•Helping the customer with the initial installation of Modem, Router, Gateway and Extender.

•Troubleshooting and fixing No Internet, Slow Internet speed issues.

•Pitching for the non-subscribers and explaining them the benefits of NetGear Subscription

•Solving the issue instantly by establishing a secure REMOTE session to the customer’s computer

•Providing support for any issue with the computer (with exception of hardware) and other wireless devices such as printer, scanner, Smart tv,roku, Xbox, play station, Smart phones, tablets..etc.

OfficeDepot - HCL Technologies

Worked on a casual basis for OfficeDepot, this position involved meeting general customer service demands and assisting with processing customer lay-bys and stock requests.

Achievements and Contributions:

Customer Service: Provided customer service to US customers. Responded to all customer enquiries providing support and guidance as required.

PERSONAL PROFILE:

Name : M.Raghul

Father’s Name : G.Mohan

Date of Birth : 19th June 1994

Native : Chennai

Languages Known : English and Tamil

Declaration:

I request your good self to consider my application favorably and give me an opportunity to serve under your kind control. I assure your good self that I would strive hard to bring credit to your esteemed organization.

(Raghul.M)

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