Fluence Customer
Resume:
REBECCA. M
No.*/* East Cemetery road, Old Washermenpet, Chennai-600 021.
E-mail: ***************@*****.***
Mobile: +91-805*******
Career Objective:
To secure a challenging position where I can effectively contribute my Professional, possessing competent technical skills and strive for the development of the company.
COURSE
INSTITUTION
BOARD
YEAR OF PASSING
BCOM
Vels University
Autonomous
2012-2015
HSC
Bentick Higher Sec. School
State Board
2011-2012
SSLC
Bentick Higher Sec. School
State Board
2009-2010
Work Experience:
Worked in TATA CONSULTANCY SERVICE PRIVATE LTD (Formally known as CITI group Global Services Ltd) from September 2015 – May 2020.
Responsibilities:
Processing chargeback in representment level cases where decision making is required to assist the card member.
Handling customer query and disputes:
●Understanding the disputes / query raised by the customer.
●Rerouting customer query to concern specialized department / team.
●Maintaining tracker regarding customer complaints/dissatisfaction.
●Contacting customer via letter.
Representment Process:
●Reviewing Customer document and merchant representment document and requesting additional information to process 2nd chargeback.
●Analyzing whether our 1st chargeback is valid or not.
●Deciding whether we have any options to assist the customer after the representments.
●Requesting additional information by sending letter to customer.
●Ensure accurate and appropriate responses to disputes.
●Monitor disputed transactions for possible fraudulent activity.
●Serve customers by resolving product and service problems.
Process revalidation:
●Proving suggestions for continuous process improvement.
●Proposing ways and means for customer satisfaction.
Additional responsibilities:
●Internal letter review check for the team members.
●Collecting new process updates ad sharing with team members
●Research credit card chargeback disputes and build dispute cases to recover funds from merchants using proprietary software.
●Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued.
Computer Skills:
●Ms office – Word, Excel
●Lower Typewriting
Personal skills:
●Quick learner
●Ability to deal with people diplomatically
Strength:
●Time management
●Positive approach
●Team player
Personal details:
Date of birth: 28-02-1994
Age: 27
Gender : Female
Father’s name: Moral. Y
Mother’s name : Esther. M Linguistic Fluence: English, Tamil.
I hereby declare that the particulars of information and facts stated here in above are
true.
Place: CHENNAI
Date: REBECCA. M
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