Summary

*+years of IT experience in Administration, Design & Development, Configuration & Implementation and Support & Maintenance spanning all the facets of Salesforce.com CRM.

Worked on projects in waterfall and agile methodology.

Monitoring requirements from conceptualization and visualization to technology mapping and final execution

Ensuring timely completion & successful delivery of User Stories, extending production support for multiple applications

Onsite exposure at client location on custom implementations, Proof of Concepts and presentation.

Implementing solutions that effectively resolve problems or provide improvement

Experience in SFDC development using Apex classes and Triggers, Visual Force, Force.com IDE, SOQL, SOSL.

Experience in release management process, Environmental activities like sandbox refresh, Certification Installation

Experience in Products like Cloud Sense CPQ, Conga Solution, Docusign

Experience in CI/CD tools like Bamboo, SFDX, Azure devops, Bit bucket and Sonar code scan validations

Good working experience in DevOps, establishing E2E pipeline for Salesforce Orgs using Copado Tool.

Experience in Creating the CI/CD pipeline new bamboo plans

Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events.

Coordinating with other clients/stakeholders on requirement gathering & working closely with the other vendors while integrating with other enterprise CRMS’s and also during SIT, UAT. Deployment from one environment to another using Change-set, Eclipse, ANT migration tool kit.

Involved in the implementation, gathering requirement from the clients, knowledge transfer. Preparation of Solution and functional design docs and creating/maintaining test scripts.

In-depth experience in CRM business processes like Forecasting, Lead Management and Case Management.

Configured and maintained user security permissions in compliance with organizational needs.

Experience in Database Migration using Salesforce Data Loader (Import Wizards).

Having Experience on Flows, Process Builder, custom settings, Batch Apex and Schedule Apex.

Experience in Query Optimization and guiding the Best practices of Sales force design.

Experience in working with AppExchange Products like DocuSign, Action Plan, Vlocity, Copado, Conga

Hands on Experience on Salesforce for Outlook integration.

Experience in working with multiple vendors and geographically distributed teams.

Expert in Deployments (Ant specialist) across various CRM’s platforms.

Key Domain and Technical Knowledge

Domain :

Finance

Insurance

Telecommunication

Technical :

CRM: Salesforce.com On-Demand CRM.

Development tools: Eclipse, Data loader, Force.com IDE, Import Wizard.

Deployment Tool: Ant, Change Set, Workbench, Copado, Jenkins, Auto Rabbit

Languages: HTML, CSS, Apex and visual force

Project Execution Methodologies: Agile, Waterfall

Others: Quality Centre, Rally, JIIRA, Service Now, Remedy

Tools & Frameworks: VISIO, Rally, SVN, Eclipse, Bamboo, Bit Bucket

Academic Qualification

•Bachelor of Engineering in Information Technology in 2011 from HITAM, JNTUH University, Hyderabad, India.

PROFESSIONAL EXPERIENCE

•Wilco Source Technologies, Hyderabad Jan ‘21 to Till Date

•Infosys Consulting, Hyderabad Nov ‘15 – Jan ‘21

•Remedinet technologies, Bangalore, India March ’13 – March ‘15

•Symbiosis technologies, Vishakhapatnam, India Oct’11-16th April’ 12

Certifications / Professional Awards:

Certified in Sharing and Visibility designer

Certified in Platform Developer 1

Certified in ADM 201

Certified in Marketing Cloud Email Specialist

Certified in Einstein Analytics and Discovery Certification

Vlocity Certified Developer

Copado Admin Certified

Copado Developer Certified

Flossum Devops Certified

Assignment History --- Client: A Leading US Insurance Company

Description: EVERSANA is the leading independent provider of commercial services to the life science industry. The company offers a fully integrated platform of solutions to address pricing, access, reimbursement, adherence and product delivery challenges on behalf of pharmaceutical organizations. Water Street has merged 11 highly regarded companies – Alliance Life Sciences, Dohmen Life Science Services, Health Strategies Group, The Access Group, Triplefin, Patient Experience Project, Seeker Health, Alamo Pharma Service, Cornerstone Research Group, HVH Precision Analytics and Alkemy Partners– to build EVERSANA into an industry leader. We are actively pursuing opportunities to continue expanding EVERSANA’s solutions to deliver long-term value for patients, prescribers, channel partners and payers.

Responsibilities:

Worked as Devops engineer/ salesforce Production Support manager for the team.

Working on environment issues and deployments through Azure Devops, SFDX

Created Azure Pipelines, automatic jobs for the deployments.

Creating data dictionary for each release using internal tools.

Preparing deployment plans for release

Worked with Talend ETL tool for data migration activity

Configured the reports, Dashboards for business users

Developing Automation utilities to support feature teams.

Created workflow rules, validation rules, Process builder as per Business requirements

Worked on production Support incidents which was logged on service now platform.

Supporting feature teams during SIT, UAT, PreProd and Production phases

Assignment History --- Client: A Leading Australian Telecom Company

Description: An Australia's largest telecommunications and Media Company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services.

Responsibilities:

Worked as CI/CD engineer at onsite (Australia) for the Teams around 50 people.

Working on environment issues and deployments through bamboo, Copado

Configured the reports, Dashboards for business users

Developing Automation utilities to support feature teams.

Supporting Governance teams while doing Cyber security assessment for tools

Created workflow rules, validation rules, Process builder as per Business requirements

Worked on production incidents, Business issues which was raised as part of cases.

Backlog grooming with Product Owner as part of Sprint plan.

Supporting feature teams during SIT, UAT, PreProd and Production phases

Handling SSO issues, Integration handshake-out issues

Data Migration through Apex Data Loader

Worked on DocuSign, Conga Configurations setup

Handled All integration issues, Certificate issues (Self-Signed, MASSL)

Assignment History --- Client: A Leading America Insurance Company

Description: MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company (MLIC) better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries.

Responsibilities:

24*7 SFDC Production Support

Supporting over 9 SFDC Orgs having over five thousand plus users

Managing a team of around 22 have played diversified technical, consulting and managerial roles in this project

Cutting across various legacy databases and home driven applications. There are various integrations and cross vendors to be consulted for resolving the tickets and enhancement requests.

Assignment History --- Client: A Leading America Finance Company

Description: An Australia's largest telecommunications and Media Company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services.

Responsibilities:

Creating custom Objects, fields, Tabs, Relationships, Formulas, Validations Roll-up summery fields, entitlement process, milestones, Workflows, flows and Approvals, Configured the Case Management Process Created Dashboards and Reports Components, creating different Page layouts and Record types for various business needs and assigned to different Profiles, Developing Apex Classes, Triggers and Test Classes

Debugging: using Debug Logs.

Testing: Tested all the components developed by me or whenever required, solving issues (if any).

Assignment History --- Client: A Leading American Banking Company

Involved in the fast followers and some of the change request for a period of 2-3 months which involved solving the cases and issues raised by the users while interacting with some of the projects.

Project Description: This project is a completely new build which is to be implemented globally across the bank. It includes various phases/Sprints with very tough timelines.

Responsibilities:

Process Builder and workflow rules to automate the updating process.

Designing of various Visual force pages as asked by the client.

Designing reports, dashboards, custom reports types etc.

Assignment History --- Client: A Leading Australian Telecom Company

Description: An Australia's largest telecommunications and Media Company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other entertainment products and services.

Responsibilities:

Creating custom Objects, fields, Tabs, Relationships, Formulas, Validations Roll-up summery fields, entitlement process, milestones, Workflows, flows and Approvals, Configured the Case Management Process, Created Dashboards and Reports Components, creating different Page layouts and Record types for various business needs and assigned to different Profiles, Developing Apex Classes, Triggers and Test Classes

Debugging: using Debug Logs.

Testing: Tested all the components developed by me or whenever required, solving issues (if any).

Documentation: - Deployment Checklist and Configuration Workbook.

Project Execution Methodology: Worked in agile Methodology.

Assignment History --- Client: An Internal project

Project Description: In this project we need to work on security Model.

Responsibilities:

Creating Profiles and assigning permissions to it.

Defining OWD settings for various objects.

Creating and maintaining Role Hierarchy and assigning permissions to various folders depending upon accessibility of different roles to these folders. It involves testing of accessibility to different Reports and dashboards depending upon Roles.

Creating Login Flows for different profiles.

Creating permission sets and sharing rules.

Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.

Description: It will contain a Visual Force Index page to organize the set of applications/tools developed in Salesforce.

Responsibilities: During that project I was in the learning phase and acquired knowledge to work for the project.

There were various phases in open where I have worked with different team members for the development. The phases on which I have worked on are Quality Centre, Creating Visual force page, SOQL query, APEX classes.

Maintain and developed custom objects to build new application functionality and tabs in the Sales Force .com.

Other Relevant Information

Awarded in “Infosys INSTA Awards” for best performance for 2016,2017,2018,2019,2020

Telstra Glory Award “TOPAZ” as an Individual Category received for the year 2019

Certificate of appreciation for Going the Extra Mile in Telstra Account.

Personal Information

•Gender : Male

•Email : adnjup@r.postjobfree.com

•Date of Birth : 02nd April 1990

•Marital Status : Single

•Visa Details (If any) : Temporary Skill Shortage visa (subclass 482) – Expired

Languages known:

English, Hindi, Telugu

Declaration

I hereby declare that the above-mentioned information is correct to best of my knowledge.

Vijay Chandra Namana

Name – Vijay Chandra Namana

Contact No: +91-990******* Current Location: Hyderabad

Role: Technical Lead

Email id: adnjup@r.postjobfree.com Role Designation: Consultant

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