Customer Support Voice Process

EXPERIENCE

Having over *+ years of extensive experience in International SEMI VOICE process

CAREER OBJECTIVE

To obtain a challenging position in a growing organization where I can learn and apply my knowledge and skills for the growth of the organization.

PROFESSIONAL SYNOPSIS

Current Designation : - Customer Support Executive

Current Employer :- Zealous Service, Chennai

Expected Salary :- Negotiable

Total Exp. :- Experience Start from June 2019(Appx.2+ Year) to till date

Notice Period :- Less Than 15 Days

Current Location :- Chennai

QUALIFICATION

S.No.

Category

Qualification

University /Board

Location

Pcnt

1

Academic

BSC MATHS

Autonomous

Bharathi Women's College

Chennai-108

64 %

2

Academic

12th (BIO MATHS)

State Board

Chennai Girls Higher

Secondary School MH Road

Perambur,Chennai-11

58 %

3.

Academic

SSLC

State Board

Chennai Girls Higher Secondary School MH Road perambur, chennai-11

90.2%

SUMMERY OF PROFESSIONAL EXPERIENCE

SI.No

Organization Name

Organization type

Period

Duration

Designation

1

Zealous Service

Semi voice process

June 2019 to Till

Running

Customer support Executive

PROFESSIONAL EXPERIENCE

ZEALOUS SERVICE June - 2019 to Till Date Customer support excutive

Presently has been working with ZEALOUS SERVICE in customer support excutive.

ROLES & RESPONSIBILITIES

Managing a team of Representatives offering customer support.

Over seeing the customer service process.

Monitoring the work of individual representatives and of the team.

Mange large amounts of incoming phone calls.

Generates sales leads.

Identify and assess customer's needs to achieve satisfaction.

Meet personal/customer service team sales targets and call handling quotas

Follow communication procedures,guide lines and policies.

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening.

Key Strength

Good problem solving skills, High energy level, self-motivation,

Innovative thinking, willing to learn new things.

Basic computer knowledge

C program

Typing English Lower.

PERSONAL INFORMATION

Date of Birth : 06-Feb-1998

Father s Name : SUNDARAM M

Mother s Name : BHUVANESWARI S

Marital Status : Single

Nationality : Indian

Languages : Tamil, English,

Expected CTC : Negotiable

DECLARATION

I declare that all the above information are ture to the best of my knowledge and belief.

Place: Signature

Date: ( S.VIDHYA)

VIDHYA S

(: 994*******; :: *************@*****.***

*:36/224,v.o.c Street,Vyasarpadi,Perambur

Chennai-600039.

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