Flight Attendant Personal Assistant

Wilfred C. Valdes P.E. Customer Service - Ticket Agent

**** ** *** ****** ***** 408 Mobile 786-***-****

Downtown Miami, Florida 33136

adnjho@r.postjobfree.com

EDUCATION & PROFESSIONAL CREDENTIALS

Bachelor Degree in Engineer Science, Flight Engineer - Pan American International Academy - Miami, FL

Bachelor Degree in Aerospace, A&P Mechanic - Aeronautical Flight Academy - Miami, FL

Miami Dade College –Business Management Administration – Miami, Florida

High School Graduate - Diploma – Hialeah, Florida

Excellent Computer skills - Microsoft Office, Excel, Word and PowerPoint Skype, Whatsapp, Zoom, and Messenger, Miami, Florida

Certified on Management Indoctrination Training - Army Corps of Engineers - Miami, FL & Waveland, MS

Certified on OSHA, CPR, NTSB, DOT, FAA, Florida Contractor Manager, First Aid - Miami, FL

QUALIFICATIONS PROFILE

Customer Service Representative [CSR]. Ability to work with minimal supervision reported to work on time and self-motivated. Attended meetings, prepared conference room and event set ups. Anticipated needs by identifying customers problems, listening, and provided solutions. Exceptional communications, documentation and writing expression with excellent verbal astuteness. Oversaw all projects, in-house workshops on safety, and security measures. Fluent in English & Spanish, professional and charming demeanor individual, hardworking fellow, good moral character and work ethics. U.S. Citizen.

PROFESSIONAL EXPERIENCE

Burlington Coat Factory 10/2019 – Present

Loss Prevention– Customer Service

Provided Customer Service Interactions, assisted in house security by working at exit station, always in uniform to prevent theft, assisted on any emergency satiation.

Cruise Ship Operators 04/2019 – 03/2020

Pier Agent – Customer Service

Worked at Port Miami as Pier handling on all embarkation procedures and directing passengers to their respective boarding areas. Informed passengers of the addition steps to follow to complete their boarding process. Assisted in Immigrations and Customs

Valdes' Enterprises 4/2013 – 04/2019

Personal Assistant / Customer Service

Property manager - flexible working hours, weekends, and holidays. Evaluated customer service and sales presentations. Prepared documents for daily domestic errands. Handled operations, events, established relations with professionals, specialists, and laborer workers. Handled numerous tasks simultaneously, prioritized, and met deadlines.

Amerijet International, Inc. Miami, Florida

Flight Engineer / Customer Service 09/2009 – 04/2013

Flight Engineer for passenger and Cargo operations in the USA, Latin-South America and the Caribbean.

Completed weight and balance and prepared Cargo loading sheet. Recognition of ethical background, mannerism, attitude and politeness on specific Countries. Firsthand experience on all aircraft’s systems on normal and emergency operations. Strong knowledge of Homeland Security awareness, drug and alcohol program. Operated aircraft in normal an in emergency situation.

Department of the Army / W. Jim Taylor, Inc. Plantation, Florida

General Contractor Appointee / Customer Service 06/2004 – 09/2009

Roofing price estimator, coordinated multiple construction projects simultaneously & accountability for scheduling. Oversaw 70 employees. Tentative to budget compliance, vendor relations and client satisfaction. Assisted workers to ensured projects were completed within specific budget and timeline parameters. Responsible for accountability of equipment status, rentals, leases, purchases, and assignment of tools. Followed-up on repairs, supply delivery, effective inquiries on suppliers’ materials, enforced OSHA safety and security practices.

International & Domestic Airlines - Florida, New York, Nigeria, Argentina, Saudi Arabia, Venezuela, Peru, DR, Mexico, Puerto Rico

Flight Attendant, Flight Engineer and A&P Mechanic 08/1979 – 06/2004

Perform all flight duties under normal & stressful flight conditions. Monitored in-flight conditions, navigational charts, airways and weather conditions. Handled baggage and parcels weighing up to 75 lbs. I passed my yearly company re-current training. Followed FAA mandated security advisories and regulations. Prepared weight and balance report for each flight route. Responsible for log book entries. Performed cabin duties and emergency demonstrations, attended to passenger’s needs, performed in-flight Services.

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