Collection Representative Load Management

Donella D. Galinis

Winterville, NC ***** * 541-***-****

***********@*****.***

Summary

Experienced office professional with over 10 years of customer service experience, data entry and analysis, and budget reconciliation within several different fields. I have experience in managing the day to day communications with vendors, community figures, and governmental agencies.

Education

Associates Degree, Criminal Justice, Kaplan University – June 2016

Bachler in Health and Science Administration, Independence University – March 2023

Administrative Skills

Customer Service

Data Entry

Quickbooks

Prioritization

Logistics

Kronos

Proficient in Microsoft

Office Suite

Detail Oriented

General Office

Operations

Payment Portal

Bookkeeping

Dispatching

Decision Making Skills

Professional Experience:

AEROTEK TEMP SERVICE: REGIONAL ACCEPTANCE COPORATION-Winterville, NC

Collection Representative, November 2020-March 2021

Customer service assistance to include answering phones, records management, and work with customer base to file an extension and/or work out payment options that benefited the customer; Answer and direct customers with insurance questions and a total loss claims by informing them of the correct process file their GAP claim; Contacted customers to inquire about late payments; Processed car payments and enter notes into the Paradata system of the recorded conversation with every customers that we worked with.

WORLD TRAVEL HOLDINGS – Wilmington, MA

Customer Service Representative, December 2019 – April 2020

Customer service assistance to include answering phones, travel needs, change reservations, verify, and double check reservations, payment processing, and conflict resolution; Updated spreadsheets on a daily basis; Data management.

FIRST STUDENT – White City, OR

Dispatcher/Payroll Clerk, March 2019 – October 2019

Answered phones; Updated and printed exception logs; Travel management and data entry to include but not limited to time sheets, trip logs, expenses, vacation, PTO information; Daily management of drivers, schedules, and trips; Daily management of correspondence with students and parents; Conflict resolution; Created incident reports based on video of incident and reported to proper individuals.

DEE’S FREIGHT DISPATCH – Medford, OR

Dispatch/Permit Tech, January 2016 – March 2019

Owner/Operator; Responsible for obtaining and scheduling loads daily, weekly, monthly; Handled all negotiations for reimbursement; Processed all contracts and paperwork; Created and processed all invoices and expenses; Permit management for oversize/overweight loads; Contracted government freight contracts; Managed issues that arose with and for drivers.

BOWERS TRUCKING INC. – Medford, OR

Broker/Dispatcher, August 2015 – November 2015

Daily upkeep of customer spreadsheet; Daily correspondence with customers via phone, email, letters, etc.; Created and posted quotes daily; Load management for/with vendors and drivers; Driver database management; Scheduling assistance for drivers.

WEST COAST APPLIANCE AND FURNITURE – Central Point, OR

Dispatcher/Customer Service, March 2015 – July 2015

Handles daily office tasks; Determined services needed by customer and scheduled service calls for 6+ technicians; Ordered parts needed for repairs and distributed to appropriate technicians; Called customers to remind them of appointment and followed up after work was completed.

COMBINED TRANSPORT – Central Point, OR

Permit Technician, January 2008 – March 2015

Handled daily office tasks; Management of routes, loads, and restrictions for drivers and working with police, civilian, and government escorts; Daily contact with drivers and dispatchers for pick-up and delivery; International freight movement management; Facilitating communication between drivers, escorts, permit offices, and various state officials; Permit facilitation and management.

Experience:

11/2020-3/2021 Aerotek Temp Service (Regional Acceptance Corp)

12/2019 – 4/2020 World Travel Holdings – Wilmington, MA

3/2019 – 10/2019 First Student – White City, OR

1/2016 – 3/2019 Dee’s Freight Dispatch – Medford, OR

8/2015 – 11/2015 Bowers Trucking Inc. – Medford, OR

3/2015 – 7/2015 West Coast Appliance and Furniture – Central Point, OR

1/2008 – 3/2015 Combined Transport – Central Point, OR

Community Service:

Cancer Society Thrift Store – 2/18-10/19

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