Service Representative Customer

APRIL ANNE DACUYA

Customer Service

Representative

PERSONAL INFO

Email :

*****************@*****.***

Phone : 095********

DOB : April 6, 2001

MaritalStatus : Single

Address * : Zone 5 Casuray,

Magarao Camarines Sur

SKILL'S

Communication

Skill

Active listening

skill

Critical

thinking

computer

literacy

LANGUAGE

English

HOBBIES

reading novel

and mangga

playing online

games

watching

anime

REFERENCE

Clarice Llorera 096********

Colleague in my previous job

Eva Volante 095********

Colleague in my previous job

ABOUT

I can say that I'm an internet savvy since high school. I use internet as my source of communication everyday, as my leisure, doing research, I know how to use microsoft word and create power point presentation. My previous job as customer service representative honed my computer literacy skill, communication skill, active listening and my critical thinking skill. I also learned how to empathy with customers, provide possible options and provide best solution.

EDUCATION

WORK EXPERIENCE

2007 - 2013

General Study at Casuray Elementary

School,Casuray, Magarao, Camarines Sur

Primary School

2013 - 2017

General Study at Magarao National High School,San

Isidro, Magarao, Camarines Sur

Secondary School

2017 - 2019

General Academic Strand at Magarao National High

School,San Isidro, Magarao, Camarines Sur

Senior High School

September 2019 - December 2020

Customer Service Representative at Sutherland

Global Services

tracking customer's order replacing or refunding missing, defective and damaged order cancelling order changing order's shipping address, recipient name, and adding delivery instruction teaching customer on how to create website account how to place an order cancelling digital subscriptions and refunding checking unknown charges 2015 - 2016

computer personnel at Bj's computer shop

checking if mouse and headset is working and change if defective

Contact this candidate