R VIJAYARANGAN

**/***, *** ****** *********** Nagar Ernavoor Chennai-57-917******* adnje6@r.postjobfree.com Seeking a Team Lead Position in Customer Support & Service in an established organization where I can put to optimal use my technical expertise and experience in trouble shoot customer problems and effectively solve various issues that arises at the customer place.

Dr Navalar Neduncheziyan college of engineering/ Anna University B.E Electronics & Communication Engineering

7.2

2012

Govt hr sec school Meensurutty.

Higher secondary

75%

2008

Govt High school Gangaikondacholapuram

SSLC

80%

2006

CMS INFO SYSTEMS PVT LTD

Senior Customer Support Engineer

11/11/2021- Still now

Currently Managing 80+ ATMs in & around Thiruvotriyur, Chennai. Installation & Maintenance of Hyosung ATMs.

Handled all range of Hyosung products, solutions, Integration and maintenance of Moni Max 8600, 8600S, 5600, 5600S, Passbook Kiosk Machines, Barcode printers.

Worked with NDC & DDC protocols.

Upgradation of card from normal to Antiskimming device & EMV. Upgradation of Windows XP to windows 10 and Hyosung to MVS software. Installation of TransitEJ, NCR eagent, FSS universal Agent, DieboldEj.

Apply updated SP EP patches

Do Preventive Maintenance as per bank requirement

AGS Transact Technologies LTD

Service Engineer

02/07/2018 – 10/11/2020

Currently Managing 80+ ATMs in & around Thiruvotriyur, Chennai. Installation & Maintenance of AGS & Wincor ATMs.

Handled all range of AGS products, solutions, Integration and maintenance of PC2050, PC2100,PC1500, PC281, PC280, PC280N.

Worked with NDC & DDC protocols.

Upgradation of Dispenser from 2high to 4high.

Upgradation of card from normal to Antiskimming device & EMV. Upgradation of Windows XP to windows and wincor to MVS software. Installation of TransitEJ, NCR eagent, FSS universal Agent, DieboldEj. Installed AGS EYESPY for video surveillance.

Upgradation of EMV, Checker, TSS, EPPJ6, EPPJ6.1.

Swafe BPM Pvt LTD

CAREER OBJECTIVE

EDUCATION

EXPERIENCE

Senior Engineer

01/12/17 - 30/06/2018

Managed 80+ ATMs in & around Chennai.

Installation & Maintenance of Diebold, NCR & Wincor ATMs. Handled all range of AGS, Diebold, NCR,products, solutions, Integration and maintenance of PC2050, PC2100,PC1500, PC281, PC280, PC280N, D450,D429

Worked with NDC & DDC protocols.

Upgradation of Dispenser from 2high to 4high.

Installation of TransitEJ, NCR eagent, FSS universal Agent, DieboldEj. Installed AGS EYESPY & DVSS for video surveillance. Upgradation of EPPJ6, EPPJ6.1, EPP4, EPP5 FSS Pvt LTD

Senior Executive

01/12/2016 - 30/11/2017 Monitoring

OBC ATMs Pan India.

Make & Flash the down ATMs Report.

Analysing the cash report & make zero txn report.

Routing the CRA to attend FLM Calls.

Interacting with banks to resolve day to day escalations & issues. Arrange CRA & CE Shedule to Attend dispenser calls. Co Ordinate 34 RRs from Pan India to reduce the down calls & site related issues. Mail follow up with Bank for chargeable approvals. Securitrans India Pvt LTD

Customer Support Engineer

01/08/2014 - 30/12016

Managed 50+ OKI CDM & Recycler in and around Trichy only SBI bank. Installation and Maintenance of OKI CDM & Recycler. Upgradation of mode from CDM to Recycler.

Installation of TransitEJ, NCR eagent, FSS universal Agent. Give remote support & Training to bank custodians. Resolve customer complaint for failed transaction.

ATM technical support engineer

26/07/2012 - 30/06/2014

Managed 100+ ATMs in & around Chennai.

Installation & Maintenance of Diebold ATMs.

Handled all range of Diebold products, solutions, Integration and maintenance of IX, D429, D450, D422. Upgradation of Dispenser from 2high to 4high.

Upgradation of cash retract.

Installation of Info base, iqesd.

Date of Birth : 26/06/1990

Marital Status : Married

Nationality : Indian

Known Languages : English, Tamil

Religion : Hindu

PERSONAL PROFILE

Ready to apply Knowledge.

Self Confident with professional Attitude.

Dedicated & Success oriented.

Willing to Accept challenge

Suresh Veerapandiyan- "CMS Info Systems Pvt

Ltd " TSM

984*******

adnje6@r.postjobfree.com

DECLARATION

I hereby declare that all the information furnished here are true, complete and correct to the best of my knowledge and belief

Yours sincerely,

R Vijayarangan

PERSONAL STRENGTHS

REFERENCE

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