Client Representative Staffing Manager

Mai Slothower Roseville, CA ***** **********@*****.*** 669-***-****

Operations Manager

SUMMARY OF QUALIFICATIONS: Dedicated Operations Manager with progressive leadership experience who excels at customer satisfaction, improving processes, establishing priorities and setting goals. Excellent coaching, mentoring, motivational and communicative skills resulting in the consistent ability to execute and exceed targets. Self-starter with willingness to learn a new product line.

PROFESSIONAL SKILLS:

• Highly organized with strong attention to detail and ability to meet a tight deadline.

• Ability to quickly learn new tools and technologies. Ability to communicate and coordinate with a diverse range of people and job functions.

• Proactive with an ability to prioritize whilst having a strong attention to detail.

• Knowledge of and ability to operate a computer with proficiency in Microsoft Office suite.

• Strong interpersonal skills and strong ability to work collaboratively with teammates and clients.

• Fluent in both English and Vietnamese.

• Excellent interpersonal skills: ability to get along with diverse personalities; exhibits tact, professional attitude, maturity and flexibility.

• Values efficiency and works quickly; pro-active, highly organized, and fastidious in attending to detail and completing tasks on time.

PROFESSIONAL EXPERIENCE:

Regional Lead, Northern California, Behind the Wheel at DriversEd.com in San Jose, CA 2019 – 02/2020

• Create regional engagement connection between instructors, students and company.

• Define hiring needs and advise on hiring strategies, recruiting, retention initiatives.

• Ensure instructors receive proper training and conduct periodic assessment of instructor quality.

• Ensures any incident reports are accurately documented and thoroughly followed through.

• Address customer complaints/concerns and strong ability to diffuse and rebuild trust with client.

• Managed 35 car fleet providing optimal routing/scheduling, maintenance and other operating cost optimizations.

Operations Manager, Northern California, Behind the Wheel at DriversEd.com San Jose,CA 2016 – 2019

• Supervising day to day operational functions of the company.

• Direct/coordinate supportive services for hiring, training, and retention of instructors.

• Monitor all driving schedules of vehicle/instructors in all regions and zones to ensure scheduled lessons are paired and filled.

• Maintain an extremely high standard of customer service. Administrative Services Manager at DriversEd.com in Santa Clara, CA 2014-2016

• Coordinate instructor schedules and vehicle assignments and communicating schedule changes as needed.

• Review and process semi-monthly instructor payroll.

• Coordinate vehicle services, repairs, and maintenance records.

• Order, store, and distribute instructor and vehicle supplies. Office Manager at DriversEd.com in Santa Clara, CA 2013 – 2014

• Oversee general office operation.

• Greets visitors, answering high volume incoming phone calls.

• Coordinates appointments and meetings and manages staff calendars and schedules.

• Scheduling of staff domestic and international travel, including flight, hotel, and car rental reservations.

• Purchasing of office supplies and equipment and maintaining proper stock levels. Traffic Safety School Instructor at DriversEd.com in Mountain View, CA 2007-2013

• Instruct driving students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.

• Maintain accurate and complete student records as required by law, district policies, and administrative regulations.

• Prepare, administer, and grade tests and assignments to evaluate student’s progress. Senior Client Representative at DriversEd.com in Mountain View, CA 2006-2013

• Provided exemplary customer service for fast paced online traffic school. Duties included: answering customer queries, problem solving, and providing detailed information on traffic school.

• Update and maintain customer database as well as keeping records of customer interactions and transactions.

EDUCATION

BA (US Equivalent) in Education at An Giang Teacher Preparation College in Vietnam.

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