OSWALD D. DUNGALEN

Block *** Lot * Group ** Zone 12, Emerald St.,

Pembo, Makati City, Philippines

099********

adnjas@r.postjobfree.com

July 2018 to Present

Centralized Tracking Management (Samsung Philippines) Transcom Asia-Pacific

18th Floor, The 30th Corporate Center, #30 Meralco Ave., Brgy. Ugong, Pasig City Metro Manila

Providing triage call to customer, Authorized Service Center and Dealer for Samsung CE appliances.

Monitoring and follow-up to Authorized Service Center with their long pending repairs.

Assisting Authorized Service Center in terms of ticket/system updating when they encounter system error, internet connection issue, power outage, and person in charge is unavailable.

August 2015 to June 2018

SL TEMPS INC.

7/F New Solid Bldg. # 357 Sen. Gil. Puyat Ave. Makati City February 2017 to June 2018

Field Technical Support (Samsung Product)

Providing Technical assistance to Service Center and repair for VIP customer’s unit.

Providing Product testing for New Model Television.

Responsible in inspecting of parts for Consumer Electronics and Hand-Held Phone.

Monitoring and following up to Authorized Service Center having long pending repairs. August 2015 to February 2017

Dealer Inspector (Samsung Product)

Providing dealer pre-inspection for Samsung return units.

Providing Technical Assistance for VIP Customer.

Providing Television guidelines for the possible customer’s Frequently Asked Questions. 23 January 2012 – 10 August 2015

HMR Solutions INC.

HMR Philippines Bldg., Pioneer cor. Reliance St. Mandaluyong City 1550 Philippines Technical Supervisor 01 January 2014 – 10 August 2015 Technician 23 January 2012 – 31 December 2013

VOICE / DATA Network

Responsible for structured cabling and terminating from Main Distribution to End Station.

Responsible for troubleshooting of cable connectivity. PROVISION ISR CCTV Camera

PABX / IP PABX - Panasonic, Comdial, NEC, Nitsuko, Matrix etc. Samsung Home Automation - Audio Video Intercom and Digital doorlock.

Responsible in structured cabling, terminating, programming and testing.

Assisting and monitoring of technician installation.

Responsible for troubleshooting, upgrading firmware, reworking and repairing.

Surveying of site, presenting the product and creating a quotation. Professional Strength: Ability to understand new systems and processes. Work Experience

October 2011 – December 2011

On Call Technician

HMR Solutions INC.

Pioneer cor. Reliance St. Mandaluyong City

Evaluating refurbished and brand-new analog, digital and voip phones.

Responsible in repairing defective phones.

April 2011 – September 2011

Technician

HMR Auction Balintawak and HMR Sta. Rosa, Laguna

Year 2010 – Year 2011

Freelance Technician Computer and Appliances Repair Pembo, Makati City

01 February 2010 - 31 July 2010

Dishwasher

Kamayan, Dads and Saisak Glorieta 3, Makati City

01 December 2008 – 31 May 2009

Dishwasher

Kamayan, Dads and Saisaki Glorieta 3, Makati City

Colleges : TRACE Colleges / Computer Hardware Technician / Undergraduate Guadalupe, Makati City : Yr. 2006 – 2007

Vocational : TESDA Pateros / Consumer Electronics

Pateros, Manila : Yr. 2010

w/ NC2 License

: BESTECH / Computer Technician

Comembo, Makati City : Yr. 2011

On Job Training : DEPW Makati Engr. Dept. / Sound System West Rembo, Makati City : Yr. 2011

Leo J. Diche : Instructor / Consumer Electronics

TESDA Manpower, Pateros

090*-******* / 095********

Ariel M. Matibag : Assistant Manager / Technical Support Samsung Electronics Philippines Corporation

9 F Science Hub Tower 4, Campus Avenue, McKinley Hill, Cyberpark, Fort Bonifacio, Taguig Manila

091********

I hereby certify that the above statements are true and complete to the best of my knowledge. Oswald D. Dungalen

Educational Attainment

Character Reference

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