Sales Clerk Relationship Banker

Shanygne T. Williamson

**-** **** ****** *** #*D, Woodside, New York 11377

Cell phone: 347-***-**** Email: *******************@*****.***

Summary of Skills

•Great customer service skills

• Excellent communication skills

•Team oriented, able to work well and effectively with others and follow directions

Nordstrom October 2020 - Present

Overnight Logistics/Fulfillment

Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments

Fulfill customer orders in a timely manner following quality standards

Prepare and ship customer’s orders following quality, packing and shipping standards

Utilize inventory management systems to scan, process and research merchandise shipments in accordance with our inventory control processes

Assist in maintaining clean and organized selling floors and stockrooms

Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures

Dime Community Bank

Relationship Banker January 2020 – Present

Conduct profiling discussions with prospects to understand background and identify needs; discuss potential solutions that are a good fit in a way that clients can understand.

Conduct outbound sales activities (e.g., phone out-reach, community events, meetings with local businesses) to establish visibility in the community and drive business to the branch.

Take ownership over the client experience; understand and resolve service issues personally or by working with key partners in the branch and internal network.

Ensure appropriate follow-up from self and other DIME resources following client transactions.

Meet regularly with Branch Manager to discuss sales plan, goals, and strategies for acquiring and growing clients, and service issues; solicit feedback and coaching to optimize performance.

TD Bank, America's Most Convenient Bank

Head Teller August 2017- November 2019

•Partnered with Store Supervisor on completing control tasks on a timely manner.

•Performed daily and monthly/quarterly audits on all cash vaults and ATMs.

•Oversee compliance with cash handling and safety deposit box procedures.

•Ensure security measures are followed at all times.

•Mentor new tellers on sales techniques regulations and bank procedures.

•Reconcile daily batches and resolve differences

•Supervise teller line continuously to improve performance and maximize sales opportunities within branch.

•Vault custodian.

Teller II May 2016 – August 2017

Provide outstanding customer service to ensure exceptional LEI results

Administer Weekly and Monthly audits to ensure operational integrity

Review Teller over shorts and Cash item reports daily

Prepare cash shipments and oversee vault and currency management

Assist in the preparation of iron mountain records retention bags

Coach and mentor new teller staff

Teller I April 2015 – May 2016

Deliver exceptional customer service on a consistent basis

Processed day-to-day teller transactions quickly and efficiently

Referred appropriate financial services and products to customers based on their current needs

Bloomingdales May 2009 – April 2017

Ralph Lauren Basic Specialist

Assist customers, Inform sales clerk on new products and their ability, Replenish sales floor with merchandise

Education

CUNY Medgar Evers College-Brooklyn, New York

May 2013

Associates in Early Childhood Education

June 2008

Lafayette High School- Diploma

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