Executive Assistant Developer
Resume:
Lorna L. Dabu
**** ***. ** **. ***. Maria, Paco, Manila
CAREER SUMMARY
Ten years in beverage industry as a Pre-seller (sales agent). With expertise on selling, opening of new outlets and handling customer complaints. I have worked with one of the most love brand in the world. My strength include client relation, data gathering and hitting periodic targets.
EDUCATION
Bachelor of Science in Computer Science Philippine Christian University June 1990 – April 1994 Manila, Philippines
CORE COMPETENCIES
Proficient in Microsoft Office application (Word, Excel, PowerPoint) and emailing system
Excellent written and verbal communication skills both in English and Filipino language.
Strong customer service skills.
Ability to work under pressure with excellent time management skills
Highly organized and dedicated with positive attitude towards work.
Can drive with Professional license.
PROFESSIONAL EXPERIENCES
February 2020 – December 2020 AB Heineken Philippines
Responsible for General Trade acquisition and development.
Manages to expand product availability in my assigned territory.
Activates and executes trade promotions, consumer promotions for General Trade accounts with the right cost of sales ratio.
Experienced in analyzing data and forecasting business data.
November 2018 - December 2019 Alorica, Philippines
Trained in handling non voice account.
Creating and sending responses for customer thru email.
Trained in handling In bound calls from UK and US account.
Ensure that consumer concern was resolve and properly handled.
June 2017 – March 2019 Uber/Grab Driver
Gives transportation service to rider.
Ensure rider safe travel up to their destination.
November 2007 – March 2018 Coca-Cola FEMSA – Market Developer/ Pre-seller Manila, Philippines
Prospect potential customers and win competitions including exclusive outlets
Identify business conditions, strategies and actions of competitors.
Negotiate with outlines on agreements/ contracts and trade terms based on the value proposal e.g. credit, discount, promotion, bundles, outlet decoration/makeover.
Execute and follow-up on Key Performance Indicator such as sales, volume and availability.
Ensure delivery of product that needs driving skills (company car, Elf, 4 Pallet Truck)
Develop new categories in gold client.
Ensure order taking in all outlets.
Execute merchandising on promotions and cold drink equipment as per Picture of Success.
Train outlet owners on achieving Picture of Success e.g. maintenance of cold drink equipment prices, image, etc.
Ensure transmission of order or sinking process for delivery.
Ensure smooth interactions and hand-off with other internal function e.g. follow-up on work orders.
June 1996 – August 2006 Philippine National Construction Corporation – Executive Assistant Mandaluyong, Philippines
Produces information by formatting, inputting, editing, retrieving, copying and transmitting text data and graphics.
Maintains executive’s appointment schedule by planning and scheduling meetings, conferences.
Welcomes visitors by greeting them, in person or in telephone, answering or directing inquires.
Completes documents needed for the meeting by coordinating to other department and following up on results.
Maintain accuracy of reports presented during the meeting.
Secures information by completing data base backups.
Provides historical reference by developing and utilizing filing and retrieval system.
Maintain processional and technical knowledge by attending educational workshops, reviewing professional publications.
Contributes to team efforts by accomplishing related results as needed.
April 1994 – June 1996 Philippine Postal Corporation – IT Researcher Manila, Philippines
Assist in developing programs needed in the new system being created.
Gather data in connection with the system being developed.
Testing the system for possible implementation.
Handles training for the end user.
Trouble shoot problems encountered during implementation of the newly designed system.
SEMINARS & TRAINING ATTENDED:
February 12-14, 2020 Training for Driving conducted by A1
October 17-19, 2017 Training for New KOF Digital Platform (KDF) Device.
February 11, 2011 Refresher Training for A Day in a Life of a Marketing Developer.
June 08,2009 Using Mobile Device for Order Taking
August 09, 2004 Orientation on the Proper Usage of the Disposition Form
April 21, 2004 Telephone Call Management for Office Professionals Seminar
PERSONAL INFORMATION
Sex : Female
Civil Status : Married
Date or Birth : November 16, 1973
Nationality : Filipino
Language(s) : English, Tagalog
CHARACTER REFERENCES
Ruth Miaral
Philippine National Const. Corp.
Bicutan, Paranaque City
Jed Micah Evangelista
Coca-Cola FEMSA Philippines
Sucat, Paranaque City
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