Nursing Student, Claims Representative, Hospital Admissions Rep

I’munique Clark

*************@*****.*** 832-***-****

SUMMARY

Detail-oriented individual with a strong administrative and customer service background and qualifications in the form of a Bachelor’s Degree and Paralegal Certification. Offer a combination of academic and professional experience and dedicated to pursuing a challenging and long-term career in the healthcare field. Able to develop and nurture client trust and manage workloads with confidentiality, tact, and diplomacy.

EDUCATION

BACHELOR OF SCIENCE IN NURSING – CURRENTLY ENROLLED

CHAMBERLAIN COLLEGE OF NURSING - PEARLAND, TX

PARALEGAL CERTIFICATE – JANUARY 2020

CENTER FOR ADVANCED LEGAL STUDIES - HOUSTON, TX

BACHELOR OF ARTS IN CRIMINAL JUSTICE – MAY 2018

UNIVERSITY OF LOUISIANA – MONROE, LA

EXPERIENCE

Sr. Client Service Specialist • Ontellus • Aug 2019 – Current

Act as a day-to-day firm-level contact. Build and maintain relationships with the clients via email and over the phone. Research order notes, status log, and client preferences before responding to client emails. Contact clients via phone at the first sign of problem, concern, or delay. Provide regular reporting of record recovery performance and maintain compliance.

SENIOR WORKERS COMPENSATION CLAIMS SPECIALIST • MEDDATA • DEC 2018 – AUG 2019

Independently completed intake of clients involved in work-related injuries. Prepared medical record documents for various counsels. Conducted follow-up audits of unresolved case claims to gain clarity, acquire missing information, and ensure appropriate claim dispositions. Worked with management to audit and keep accounts current while meeting deadlines. Coordinated, planned, and executed numerous tasks under shifting deadlines in a dynamic and fast-paced environment. Worked with managers to onboard and train new hires in learning key functions, policies, and procedures.

ADMISSIONS TRAINER • GLENWOOD REGIONAL MEDICAL CENTER • OCT 2015 – DEC 2018

Arranged for the efficient and orderly admission of patients. Ensured that incoming patients had valid insurance and authorizations for procedures. Scheduled and confirmed patient diagnostic appointments and surgeries. Provided specific job-related training to new hires for the department.

Peer Mentor • Trio Student Support Service • Aug 2015 – May 2017

Assisted first-generation freshmen with adjusting to college life. Promoted positive learning experience by actively engaging students in activities. Provided direct assistance to acquaint students with campus resources.

SUPERVISOR • TELEPERFORMANCE • DEC 2013 – JUL 2015

Provided employees with weekly performance updates and guidance in handling difficult and complex problems and complaints. Remained open-minded when receiving conflicting information from clients or resolving unexpected problems. Prioritized and organized workload to ensure efficiency when completing assigned tasks.

Skills and Certifications

BLS-CPR Certification

Microsoft Office

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