Network Administrator Support Representative
Resume:
Dr. SATURDAY G. IKORO
Suwanee, Ga 30024
Telephone 770-***-****
E-mail: *********@*******.***
OBJECTIVE: Results-oriented professional with more than ten years of information technology experience with large and medium size corporations. Proven ability, effectiveness, dedication, and skills in a multi-tasking environment.
SUMMARY OF QUALIFICATIONS
Successful history of managing job assignments and projects
Extensive experience in problem resolutions in a timely manner
Effective team member, comfortable with colleagues and managers
Excellent customer service skills, solutions-focused, team oriented technical Support Analyst with broad-based experience and hands-on skills in the successful implementation of highly effective help desk operations and the cost-effective management of innovative customer and technical support strategies. Proven skill and ability to identify deficiencies and potential opportunities, and research and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software, including installation, configuration, management, troubleshooting and support techniques.
Committed and dedicated to the delivery of professional service and helping managers reach their professional /corporate goals and objectives.
WORK EXPERIENCE:
TODAY MEDICAL TRANSPORTATION, INC; Suwanee GA 2012 -Present
Owner and manager. Managing employees. Routing clients’ appointments. Scheduling pickup and drop-off of clients at their respective appointment/locations daily.
CANDOR HEALTHCARE INC; Atlanta, Ga. August 2013-February 2019
Technical Support Engineer: Help setup this business technology infrastructure. Deployed both desktop and laptop machines. Created users accounts in this LAN network environment. Responsible for the smooth operation of clients’ systems. Assess machines performance regularly to ensure they are working at optimum condition. Order and replace defective hardware as quickly as necessitated. Organize sessions to educate users on ways computers could be utilized to improve productivity and avoid system failures as well as reduce downtime.
COMPUTER GENERATED SOLUTIONS; Atlanta, Ga. May 2007-September 2011
Technical Support Representative: Work well independently, and or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user helpdesk support. Easily identify and resolve technical issues and concern. Excellent oral and written communication skills and delivery capabilities.
Perform software configuration where necessary. Routinely exceeded call handling goals, closing of 60 issues daily with a 75% first-call resolution ratio and an average talk-time of 5.5 minutes…well below the 7-minutes goal.
EN POINTE TECHNOLOGIES,INC; Atlanta, Ga
Technical Support Engineer: Worked on-site for out of warranty desktop and laptop for Atlanta Public Schools (APS). Averaging between 40 to 50 problem calls per week. In this multi-tasking environment, responsible for over 2000 machines in student labs, media Centers, classrooms, and administrative offices. Troubleshoot network issues, workstations, and servers’ breakdowns. Order and replace defective parts. Upgrade software.
CHATTAHOOCHEE TECHNICAL COLLEGE; Marietta, Ga
Computer Lab Assistant: Troubleshoot system malfunctions in the student lab. Upgrade hardware and software. Setup New rollouts computers for students’ assignments. Assisted the Network administrator with system/network functions. Manage students’ account.
EDUCATION:
Bachelor Business Administration in Marketing: University of Central Oklahoma, Edmond, OK
Masters Business Administration: University of Central Oklahoma, Edmond, Ok
Doctor of Business Administration in International Business: Northcentral University, Scottsdale, Arizona
CERTIFICATIONS:
Microsoft Certified Professional(MCP & MCP+1)NT 4.0.
Microsoft Certified system engineer (MCSE)
A+ Certified
HP/COMPAQ Certified Professional-Desktop
IBM Certified Professional-Desktop & notebook.
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