PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ERICA D

CAMPBELL

E

*** ********* **, ******, ** 42325, 270-***-****, adnj1z@r.postjobfree.com Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Expense tracking Social perceptiveness Critical thinking Scheduling Recordkeeping Planning

Cook Supervisor January 2021 - July 2021

Kellwell Greenville, Kentucky

Upheld operational standards with total commitment and passion by offering knowledgeable direction to house associates.

Maintained performance standards by working with chef-partner to coach and counsel employees. Maximized productivity and minimized waste through effective supervision of food preparation and production areas.

Daycare Associate August 2017 - January 2021

Longest Elementary Powderly, KY

Supervised children and participated with children in activities. Supervised children in lunchroom and on playground. Distributed supplies and materials for crafts and activities. Communicated with children's parents or guardians about daily activities, behaviors, and related issues. Protected groups by securing indoor and outdoor spaces. Observed and monitored children's play activities. Entertained children with diverse daily activities and special events. Minimized spread of germs with thorough cleaning and sanitizing. Maintained safe play environment.

Balanced rest, play and learning with effective scheduling. Fixed problems with equipment using troubleshooting and repair abilities. Updated office files daily and kept records organized. Enhanced customer satisfaction with fast, knowledgeable service. Protected company and customer data by following information policies. Remote Telesales Representative December 2010 - March 2017 LiveOps Bremen, KY

Managed over [Number] calls every hour, connecting with both cold and warm callers to offer [Product or Service].

C

EDUCATION

Resolved customer conflicts independently with strong mediation skills and expert procedural knowledge. Minimized errors by accurately entering data for all transactions. Achieved quotas consistently, completing as many as [Number] new sales per day. Overcame customers' objections with use of skilled persuasion techniques, product knowledge, and pre-written scripts.

Exceeded performance targets by maintaining strong call control and quickly weeding out unprofitable connections.

Fielded wide-ranging questions and consistently encouraged customers' interests in products. Managed productive calls by maintaining control and using scripts to overcome objections. Opened and updated customer accounts with personal information, payment methods and order details. Basic Diploma May 1994

Muhlenberg County High School, Greenville, Kentucky