Service Agent Customer

JORIEZL

TORRES

GUEST SERVICE AGENT

PERSONAL PROFILE

WORK HISTORY

I'm an experienced customer service

representative with a verifiable track record of

resolving complex issues quickly and winning

customer loyalty.

HIGHLIGHTED SKILLS

- Conflict Resolution

- Excellent Communication Skills

- Troubleshooting

- Service and Support

- Team Player

- Strong Work Ethic

- Great Attention to Detail

CONTACT INFORMATION

Cell: (968-********/ 79867785

Email: *************@*****.***

Address: North Ghubra, Muscat,

Sultanate of Oman

Guest Service Agent

TRANSOM (OMAN AVIATION GROUP)

2006 TO 2020

-Handles business class passengers during check-in, baggage handling, and boarding

-Verifies passengers’ travel documents and responds to inquiries and concerns to ensure customer satisfaction

-Constantly attends trainings in human factor, dangerous goods,

emergency response, and airport services

-Efficient in operating and troubleshooting Sabre

Customer Service Agent

GLOBE GROUND PAGS (PHILIPPINES)

2004 TO 2006

-Supervised passenger check-in, baggage handling and boarding

-Completed customer service trainings to effectively manage customer complaints and special requests

EDUCATION

Far Eastern University

BS COMMERCE MAJOR IN TOURISM

MANAGEMENT CLASS OF 2004

LANGUAGE PROFIENCY

ENGLISH - FLUENT

(Speaking, Reading, Writing, Listening)

FILIPINO (Native Language)

University of Santo Tomas

HIGH SCHOOL DIPLOMA

CLASS O F 1999

St. Theresa's College (Quezon City)

Elementary

CLASS OF 1995

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