Assistant Manager Customer Service

Monica Mathusla

912-***-**** ************@*****.*** Snellville, GA 30078

High School Diploma Pierce County High School, May 2003

OBJECTIVE:

To Incorporated my skills while creating new ones. Ensure great customer service, via phone, email. Also to learn, grow and advance in my career.

EXPERIENCE:

United Way, Febuary 2019-Current-Lawrenceville GA

Helping Clients with Rent Assistance, which includes downloading, uploading documents into the clients portal.

Dealing with clients on a daily basis including in Evction Court, or at Apartment Complex.

Helping clients with Utility Assistance as well.

Helping clients fill out the application forms when help is needed.

Helping the community with all resources they need to get assistance.

Vital Recovery Services. January 2019-March 2021

Identified solutions for delinquent clients, discussed options.

Recorded and updated consumers personal accounts

Negotiated credit extensions.

Located and monitored overdue accounts to begin collections process.

Remained calm, stayed professional and provided exceptional service on all calls.

Met demands of busy collection groups.

Cashier, Ross Stores Inc. July 2017-Ja

nuary 2021

Assist clients with purchases & locating items

Knowledge of all sales events, New Merchandise, and reward programs.

Promoted specific items options to drive sales and achieve add on purchases.

Train new team members, maintained cleanliness of the store, ensure great customer service.

Floater, Meet other team members at their department to help out with sales.

Warehouse Worker, Lee Container. March 2018-December 2020

Monitored work areas for cleanliness and removed obstacles to promote safe work environment.

Examined Packages and goods, notified vendors of specific issues requiring replacement.

Packed and labeled merchandise to prepare for loading and shipping.

Assist coworkers with special projects to learn new tasks while gaining additonal responsibilities.

LOWE’S HOME IMPROVEMENT. August 2016-March 2018

Counted tills at beginning of the shift, while ensuring to balance at the end of every shift.

Received product orders, unloaded merchandise, arranged store stock.

Worked closely with front-end staff to assist customers and maintained satisfaction levels.

Answered phone calls to assist customers with questions and online orders.

Keep areas clean, organized, and well stocked.

Train new team members.

Collections Specialist, Enhanced Recovery Company, October 2014-March 2016

Identified solutions for delinquent clients, discussed options.

Recorded and updated consumers personal accounts

Negotiated credit extensions.

Located and monitored overdue accounts to begin collections process.

Remained calm, stayed professional and provided exceptional service on all calls.

Met demands of busy collection groups.

Assistant Manager, Foot Locker Inc..October 2010-October 2014

Planned and prepared workflow schedules.

Improved efficiency for financial reports, schedules, and inventory control.

Cultivated hands-on training, and performance programs to coach employees.

Enforced company policies and procedures to strengthen operational standards.

Conducted job interviews, led employee performance evaluations with constructive feedback.

Contact this candidate