Clinical Specialist Program

DOMINIQUE JEAN-PIERRE

*** ***** ******, **** ****, MA, 02136 • 617-***-****

*************@*****.***

Professional Summary

While at blue cross blue shield our main duties were setting up surgeries and provide if authorizations were needed for specific cases

Skills

• Medical and clinical services

• High-risk trauma situations

• Team leader

Education

High School Diploma- 1996

East Boston High School- Boston, MA

Marketing- Some college (No degree)

Massachusetts College Of Liberal Arts - North Adams, MA

Work History

Clinical specialist

• Used (Software] to collect and process co-payments and out-of-pocket expenses

• Went over the results of the customer survey to see where I could make the most improvements.

• Reviewed data collection across settings to assess progress and took part in professional clinical program reviews.

Designed and maintained computerized record management systems for storing, processing, and generating data and reports.

• Was in charge of interpreting and communicating new or revised policies to the staf.

• Worked with department managers on a regular basis to resolve issues and improve services.

US Department of Education Supervisor

collections for government contracts

Provided support and mentoring to new team members as they learned various navigational duties, such as (Task] and [Task].

Was responsible for processing up to [number] customer orders per day.

Kept track of overhead, prepared budgets, and directed spending and resources to support fiscal eficiency.

Collection Specialist - June, 2008 to August, 2016

EOS CCA - Norwell, MA

• Produced, distributed and tracked more than (Number] monthly invoices for (Industry] business.

• Identified, researched and resolved billing variances to maintain system accuracy and currency.

• Used scripted conversation prompts to convey current account information and obtain payments.

Set up drafts and processed immediate payments after conducting thorough research and analysis of account.

• Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.

• Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.

• Achieved performance goals on consistent basis.

• Used skip tracing and other techniques to locate debtors.

• Performed targeted collections on past due accounts aged over [Number] days.

• Contacted clients with past due accounts to formnulate payment plans and discuss restructuring options.

• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

• Monitored accounts for compliance with established payment plans and flagged those in violation.

Contact this candidate