CURRICULUM VITAE

G. SATYA GOPAL

E-mail : adniar@r.postjobfree.com

Contact No.: +91-799*******

+91-835*******

Address: - H no #C-50 Karamchari Nagar Urla Road,

Dist – Durg-491001, Chhattisgarh.

Seeking career growth assignments in corporate industry with high growth oriented organisation in hospitality sector

OBJECTIVE

To be an effective & efficient Professional, dedicated to my Organization’s Growth, and excelling in every sphere of life.

PROFESSIONAL OVERVIEW

Acclimatized professional with nearly 7.5 years of incisive experience in the Hotel industry. Proficiency in devising and implementing optimum business strategies to enhance property infrastructure, new project development, business development, quality standards across all departments viz. Marketing, Housekeeping, F&B, Front Office, Guest Servicing, CRM, etc.

Expertise in managing business development, brand building, marketing, key account management, sales, distributor management, channel management, food inventory planning and procurement on national & international level. Background in providing exceptional leadership while directing multiple functions simultaneously. An innovative, people oriented leader with entrepreneurial initiative and vision who drives revenues and manages rapid growth profitably with a focus on building a strong corporate culture.

Superior interpersonal skills, capable of resolving multiple & complex (sales, human resources and operational) issues & motivating staff to peak performance. Skills in motivating, mentoring and leading talented professionals; living the culture and leading by example.

AREAS OF EXPERTISE

Report analysing & feedback on report

Managing P&L

Resource Planning & Utilisation

Revenue Generation

Cost Control / Reductions

Guest Satisfaction

Quality analyst

Experience: -

Worked with PVR Cinemas as UNIT HEAD(Removed due to Covid-19)

Worked with YUM Brands as RESTAURANT GENERAL MANAGER Jan 2019 – Aug 2019

Worked with Royal Caribbean Cruise (ALLURE OF THE SEA) as Asst.Beverage Manager to Restaurant Manager Oct 2015 – Dec 2018.

Worked with YUM Restaurant India Pvt Ltd as Shift Manager and rose to the position

of Asst. Restaurant Manager in July 2013 – Sep 2015

Worked with Taj Vivanta (Taj Group of Hotels) as Bar Supervisor May 2010 and rose to the position of

Assistant Restaurant Manager till June 2013.

Core

Competencies

Business Operations: Ensuring operational efficiency of the highest standards in various departments viz. Room Servicing, House Keeping, F&B, Banquets, Front Office & Guest Operations through the best training and overseeing adherence to all the norms.

CRM: Accountable to foresee the delivery of high quality service to the clients for maximum customer experience and delight in all the satisfaction parameters (time, quality, food service, arranging meeting/ conferences, shows/ entertainment, etc.)

Highlights

Bench planning/Streamlined the process to identify current staffing levels: Team Members who are ready to fill open positions (your “bench”); people who need to be trained before promotion and forecast staffing needs for the next 4 months/periods.

Implemented Line scheduling in system which helps organization to optimize labour hours and utilization of labour productivity.

Effective sales forecasting for month on month, week on week, day on day and shift on shift with considering special factors which can effect sales.

Driving 100% manager controllable profits with the help of product optimizing management and cheque book mind set.

ACADEMIA

Passed Higher Secondary in the year of 2007 1st division from National Educational academy, Durg, Chhattisgarh.

Passed Matriculation in the year of 2005 by 1st division from National Educational academy

Durg, Chhattisgarh.

Professional Qualification: -

Passed Bachelor in Hotel Management 2010 from International Institute of

Hotel Management Visakhapatnam (A.P)

Passed Diploma in Hardware & Networking from Hindustan Computers Limited Visakhapatnam.

PERSONAL DOSSIER

Date of birth: 02/9/1988

Father’s name: Mr. G. Chalapathi Rao

Sex: Male

Nationality: Indian

Religion: Hindu

Mother Tongue: Telugu

Languages Known: English, Hindi, and Telugu.

PERSONAL INTEREST

Listening Music, Hanging out with friends, Playing Guitar, Exploring new Destiny’s, Travelling whole world

STRENGTH

Self Help & Will power.

Hard working and customer service oriented and can handle tough Client's with great ease.

Can manage multilingual/Cultural staff without any difficulty.

Possess very good interpersonal skills, verbal, Written and communication skills.

Possess good leadership qualities and problem Solving ability.

Also possess managerial acumen to obtain both Quality and quantity work from junior

Can handle very large volumes of work under Pressure and meet tight deadlines.

Date:- 1/6/21 G. Satya Gopal

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