Traffic Coordinator Department Head

SONIA ELENA CARDENAS

***** ********** **** *****, **** oriented environment.

QUALIFICATIONS

• Experience with PC platforms including MS Word, Excel, and PowerPoint software

• Excellent written and oral communication skills

• Multiple office skills including telephone, fax, email, internet and copy machine

• Strong organizational and problem solving skills

• Ability to work effectively individually or as part of a team environment

• Bilingual: Fluent in Spanish

EXPERIENCE

United States postal office

Rural mail carrier

Cypress-Fairbanks ISD Houston, TX 2012 -present

In-Class support Paraprofessional – PPCD/DLT

• Responsible for assisting teacher in day-to-day support activities with special needs children. LifeTime Fitness Corporation Houston, TX 200- 2012 Certified Personal Trainer, NASM (2009 – 2012)

• Responsible for creating multi-step exercise routines for multiple clients.

• Logged client activity on a session basis using a company specific database program.

• Tracked monthly quota requirements in the BW system.

• Tracked individual client workout sessions and updated information in Tracking System. Assistant Department Head, Front Desk (2005 – 2009)

• Resolved customer service issues for members as they occurred.

• Performed daily reconciliation of all Front Desk customer service payment activities.

• Ensured members’ confidential information was always safeguarded and then stored or disposed of in an appropriate and recommended manner.

• Answered general questions about the gymnasium, member benefits, account status and delinquent account reinstatements.

SONIA ELENA

CARDENAS

• Checked in, tracked active member status.

• Processed customer cancellations as needed.

• TNT Express Houston, TX 1998 - 1999

Customer Service Representative (1998 – 1999)

• Answered customer calls for package shipment requests.

• Tracked existing orders around the globe as shipment status questions were received.

• Promoted value-add services as part of the customer experience.

• Telemundo, Channel 48 Houston, TX 1991 - 1998

Promotions Director (1997 – 1998)

• Coordinated all external events that promoted Channel 48 in the Houston community. Accounting Department Representative (1996 – 1997)

• Assisted the Accounting department with the logging and tracking of company ledger information.

Traffic Coordinator (1992 – 1996)

• Scheduled all Channel 48 local commercial segments. Receptionist (1991 – 1992)

• Answered incoming telephone calls for the entire television station. Assisted with administrative duties as required by members of the office staff. EXPERIENCE

Hastings High School

Graduated 1989 High School GED Diploma

REFERENCES

Available Upon Request

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