Front Office Manager

Miracle Samuel Ekanem

**, ***** ********* ******, ** Station Bus- Stop Iju- Ishaga, Lagos

Tel: 080********; Emails: *******.*******@*****.***

PROFILE

A self-motivated and result oriented person, ready to assume challenging responsibilities.

PERSONAL INFORMATION

Date of Birth : December 27, 1986

State of Origin : Akwa Ibom State

Nationality : Nigerian

Marital Status : Married

Sex : Male

INSTITUTIONS ATTENDED AND QUALIFICATIONS OBTAINED WITH DATES

LAGOS STATE UNIVERSITY, LAGOS. 2016

B.Sc Banking and Finance

HOSPITALITY TRAINING ACADEMY 2010

AKWA IBOM STATE POLYTECHNIC, IKOT OSURUA, AKWA IBOM STATE

OND in Financial Studies 2004

COMMUNITY SECONDARY SCHOOL, MBIOKPORO II

Senior Secondary School Certificate 2000

OTHER CERTIFICATES

CERTIFICATE OF EMPLOYEE OF THE MONTH AWARD FEB., 2011

(BEST WESTERN LAGOS IKEJA HOTEL)

CERTIFICATE OF EXCELLENCE IN FRONT OFFICE PROCEDURES 2010/2013

(AFRICAN SUN LIMITED)

CERTIFICATE OF QUALITY SERVICE DELIVERY 2008

(CENTRE FOR MANAGEMENT DEVELOPMENT, CMD)

ADVANCE DIPLOMA IN DESKTOP PUBLISHING 2005

WORK EXPERIENCE

1.Establishment: DAWN CARRINGTON HOTEL & SUITES

Location:. 6, Emmanuel High Street, Ogudu,Ojota

Duration: October, 2019 till Date

Position: Manager.

Duties:. Oversee the overall activities and operations of the hotel; Ensuring employers are offering exceptional services; Making sure customers are happy with the services and products; Recruiting, training and supervising of staffs; Maintaining financial records; Managing and planning of budgets, Making sure hotel policies and procedures are implemented; Handling cash and end of day checkings; Dealing with customer complaints and queries; Ensuring compliance with health and safety rules etc.

Reports Reports : To the Managing Director

2.Establishment : THREE ARMS HOTEL

Location : Plot 14 Royal Palm Drive, Ikoyi Lagos.

Duration : October 2018 – October 2019

Position : Front Office Manager

Duties : Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department

3. Establishment : MORNING SIDE SUITES & SPA

Location : 200C Etim Inyang Crescent, Victoria Island, Lagos.

Duration : January 2017 – August 2018

Position : Supervisor/ Night Auditor

Duties : Perform Front Office Procedures; Posts room charges and taxes to guest accounts that have not been posted or were incurred on the night audit shift; Transfer charges and deposits to posting master accounts, verify that all transactions performed are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS. Prints up and files end of day reports for the next business day; Tracks room revenues, occupancy percentages, and other front office statistics. Etc

4.Establishment : BEC SUITES

Location : 16, Joel Ogunaike Street, GRA Ikeja, Lagos.

Duration : January 2016

Position : Accountant

Duties : Assist in day to day finance operations, responsible for computing, recording, collecting, analysing and verifying numerical data for use in maintaining accounting records of the financial operations of the hotel, responsible for generating bills and collection all revenue owed to the hotel in an accurate, timely manner in accordance with accounting policies and procedures. Assist the finance manager in directing the financial activities of the hotel. Assist in managing revenues received and dispersed including accounts receivable, accounts payable, payroll, audit, General Ledger reporting, Cash handling functions for the hotel and reconcile all cash dropped at the front desk.

RE Reports : To the Financial Manager

5 Establishment : Best Western Lagos Ikeja Hotel

(African Sun Hotels Management)

Location : 12, Allen Avenue, Ikeja, Lagos.

Duration : 2010- 2015

Position : Guest Service Agent

Duty : Making reservations via emails, telephones and walk-ins; Dealing with enquiries; Cashiering; Checking in and out of guests; Handling guest requests; Dealing with complaints; Posting and Filing of dockets, Royalty programs etc.

Reports : To the Head Of Department (Front Office Manager)

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REFEREES:

On demand

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