Customer service representative/AR Specialist

Terri L. Johnson

** **** ****** **

#***

Winter Springs, FL. 32708

Cell: (313) 721- 8204

E-mail: adnhh1@r.postjobfree.com

Administrative Assistant/Customer Service Representative. Authorized to work in the US for any employer.

WORK EXPERIENCE:

Licensing Specialist

DialogDirect/Qualfon, Casselberry, FL. July, 2020 – present Responsibilities: Credentialing healthcare agents and candidates for Assurance Healthcare Insurance. Contacting candidates to encourage progress in ExamFx coursework completion, scheduling State Exams for licensing resident and non-resident individuals, scheduling for fingerprint requirements for resident candidates, completing and filing applications for candidates to obtain varying lines of authority within multiple states according to state requirements and guidelines. Data based driven system using Microsoft Office 365, Outlook, Excel, Teams, and SharePoint.

Lunchroom Monitor

Henry Ford Academy/School for Creative Studies - Detroit, MI - August 2015 to December 2019. Responsibilities: Part-time employed, responsible for receiving students grades 6-12, daily into lunch area. Greeting and maintaining an organized flow for students to be served their lunches and proceed to their assigned seating area. I monitor and prevent student traffic traveling to and from the lunch area unnecessarily, assisting other monitors in controlling the noise level of the students. Assist in clean-up after each grade level leaves the lunch area. Accomplishments - The impact I had as a lunchroom monitor was to heighten the sense of self-control the students displayed, over time with each grade level the students showed increased responsibility in cleaning after themselves and improved general behavior. Skills Used - I have been able to demonstrate skills as an organized professional assisting with general office responsibilities while being able to communicate with students, parents, faculty, and administrative staff. I provided and promoted a positive attitude in efforts to prevent conflicts and disorder among students during lunch periods and school office hours. Florida State Licensed Insurance Agent

Bankers Life and Casualty Insurance - Daytona Beach, FL - June 2014 to December 2014. Licensed to sell Life, Health insurance, and annuity policies. Sales position, responsible for contacting prospective clientele, setting appointments for in-home visits offering services to review current health, life insurance policies and access the possible necessities of additional insurance coverage. Offering products such as Medicare Advance HMO, Humana Medicare, Long-term Healthcare, and Critical Care policies. Life insurance products would include Whole Life and Term Life policies. Annuity products presented when income appropriate. Billing consultant, physician outpatient

Robert Half Agency - Lake Mary, FL - March 2014 to May 2014. Outreach Community Care Network. Daytona Beach, FL. Billing consultant, physician outpatient. Responsible for implementing billing operations for a non-profit, using AdvancedMD billing system. Responsibilities include verifying provider credentials for billing,obtaining EDI agreements for Medicare, BCBS, and various commercial insurances. Verification of subscriber eligibility for healthcare insurance benefits and coverage. Setup of practice procedure codes and charge amounts based upon reasonable and customary fee schedules within the region for physicians treating infectious diseases. Duties included claims submission.

Patient Services Representative

NCG Medical Services, Inc - Altamonte Springs, FL - July 2011 to December 2013 Responsible for collections/follow-up of patient account balances for medical billing service. Duties include patient account management, review/audit payment reports for specialty physician offices. PerfectCare Medical Billing software utilized. Collections Coordinator/Medical Biller

Florida Oncology Network P. C - Orlando, FL - September 2006 to June 2011 Responsible for collections/follow-up on Medicare, Florida Medicaid, and commercial insurance claims for radiation oncology procedures. Review/audit monthly account activity reports, identifying errors, such as denials, and or underpayments, and payment reconciliations for a large radiation oncologist group affiliated with Florida Hospital. Medical Manager and PerfectCare Billing software utilized.

Patient Account Manager

GI Medical Associates, P.C - Saint Clair Shores, MI - January 2001 to August 2006 Patient accounts billing and collection for a gastroenterology practice. Reviewed and audited monthly accounts receivable reports. Posted cash and check receipts for patient payments. Medical Manager billing software used.

EDUCATION

Undergraduate studies in Psychology: GPA 3.25

Walden University

2010 to 2013

University of Detroit Mercy

September 1998 to December 2000

CERTIFICATIONS

State of Florida Insurance Agent

August 2014 to August 2019