Business Analyst Senior

Reshma Mary Singareddy

Contact +1-408-***-****

Email: adnhb8@r.postjobfree.com

SENIOR PROFESSIONAL – 6.7 years of experience

Scrum Master Senior Business Analyst Technical Analyst Supply Chain Analyst

Professional Summary:

Results driven marketing business analyst and certified Scrum Master with proven success in eliciting/analyzing requirements, managing teams and implementing complex IT Web based solutions in direct support of eCommerce, banking & healthcare business objectives.

Experienced in improving warehouse operations of Fulfillments, Reverse logistics and supply chain management.

Certified Scrum Master with experience in improving processes and complex product deliveries by implementing a scaled Agile environment.

Hands-on in training teams and supporting product owners to remove impediments and backlogs enhance velocity and help teams adopt Agile Methodology.

Results driven marketing business analyst with proven success in eliciting/analyzing requirements, managing teams and implementing complex IT Web based solutions in direct support of eCommerce, banking & healthcare business objectives.

Experienced in improving warehouse operations of Fulfillments, Reverse logistics and supply chain management.

Proficient in SQL, stored procedures, complex queries and triggers.

Proficient in MS Excel, Word and Power Point.

Certifications :

Certified Scrum Master (CSM)

Work experience:

FedEx Supply Chain –Business Analyst/Scrum master /Supply chain Analyst. (May 2017 to March 2020):

Implemented and enforced scrum principles and practices, facilitated continuous improvement, identified and removed impediments.

Supported Product Owner with documentation of User Stories and Acceptance Criteria.

Monitored team backlog daily and ensured it accurately reflects the current state of Sprint.

Facilitated Daily scrums and all scrum meetings.

Managed risks to delivery.

Monitored and tracked project progress and performance against project plans, reporting status to project stake holders through structured communication.

Established and actively managed all project and key stakeholder expectations and relationships.

Managed teams of developers, QA analysts, and Jr. Business analysts for consumer website redesign changes that are critical to the company's success.

Led project teams, internal and external, to achieve project defined milestones and deliverables.

Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams.

Translated business user concepts and ideas into comprehensive business requirements and design documents.

Technical expertise regarding data models and database design development. Understanding of SQL.

Pep Boys Auto Parts – Business Analyst : (November 2016 to May 2017):

Planned, facilitated and reported on quality assurance testing efforts.

Conduct business case analysis for requirements involving cost, benefit, risks and impact.

Ensure projects and enhancements are documented clearly into a business requirement document (BRD).

Independently manage assignments / projects including understanding what is needed, resource coordination, tracking the work items and reporting information.

Work with QA team to contribute to test plan, test cases, traceability matrix and assist in test execution.

Analyze the reported issues / defects, work with the broader teams to determine impacts, workarounds and add them to the product backlog as necessary for closure.

Create documentation that all parties can read and utilize (both business and technology) as an outcome of meeting notes, requirements and design sessions.

Standard Bank of South Africa – Business Analyst/ Developer: (Feb 2014 to Nov 2016):

Spearheaded documentation of issues & suggested solutions intended to improve the control environment, streamlines the business and achieves operational excellence

Implemented new user tools into production & provided technical assistance, live demonstrations & additional training to end-user.

Worked with Application development to troubleshoot development and production issues, maintain security levels and manage the flow between regions throughout the development process

In critical times, assisted team in development, support & testing using Websphere Message Broker, Datapower and MF technologies.

Planned and developed business requirements using IBM MQ and IIB on various platforms such as Windows

Designed and developed enterprise applications using MQ Series (WMQ), WMB Developed business architecture using requirements such as scope, processes and risks

Supported team in addressing production and non-production issues of WMB, MQ, Datapower and Mainframe.

Hinduja Global Solutions: Customer Service Representative, Sep 2013 to Feb 2014:

Respond to telephone inquiries, providing quality service to customers and associates about healthcare insurances.

Maintains frequent phone contact with provider representatives, third party customer service representatives, pharmacy staff, and case managers

Provides assistance to physician office staff and patients to complete and submit all necessary insurance forms and program applications

Skills:

Business Analysis

Supply Chain Analysis

Problem Solving Skills

Agile/Scrum Techniques

Project Management

Client relationship management

Application Development & Testing

Microsoft Excel

Root cause Analysis

Power Point

Analysis & Communication Techniques

SQL

Technologies:

Expertise in technologies such as WMB 7.0/8.0, IIB 9/10, WMQ 6.0/7.0/7.0.1/7.5.0.6, Websphere Datapower XA50, Service Oriented Architecture (SOA), Webservices (WSDL, XML, SOAP), ESQL, Oracle SQL Server, Mainframe & Version Control Systems.

Exposure in Application & Testing Tools XML, HTML, Soap UI, PostMan & RFHUtil.

Educational Qualifications:

Masters in Information Technology from Vellore Institute of Technology, India.

Bachelors in Computer science & Engineering from Loyola Academy Degree & PG college, India.

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