Night Manager Customer Engineer
Resume:
SHIZUKA SARAH KIKUCHI
Houston, Texas, 77041
*********@******.***
Mission: Having diverse experience in Customer Service and Technology, my goal is to further uplift and enhance a high level of professionalism wherever I am called to serve.
KEY WORDS
Front Office Representative
Procurement Procedures
Executive Secretary
Accounting Management
Sales and Tax Auditing
Marsha Accounting
Customer Service
Cashing Procedures
Peachtree Systems
Night Manager
Microsoft Office
Human Resources
EMPLOYMENT
Front Office Service Representative- The Houston Marriott Hotel, Dec 2019- Present
Guest Services, Night Auditor, Night Manager, Customer Service, Room Sales, Travel Agency Reservations, At Your Service PBX, Cashier.
Manager Night Auditor- Wyndham Houston Energy Hotel, Jun 2016- Aug 2019.
Professional guest services, providing guest solutions, Efficient check in check out Process, Timely Decision Making, Procurement for hotel products.
Front Desk Associate- Hilton Westchase, Houston Texas, Jan 2016- Dec 2017.
Managing Front Desk Operations, Resolve guest complaints efficiently, Ordering hotel supplies within budget, Accounting cash balances.
Accountant and Associate- Marco International, Houston, Nov 2015- Mar 2016.
Payroll, Client invoicing, Membership revenue control, Cash flow management, Receptionist.
Proshop Accountant- Bear Creek Golf World, Houston, Oct 2012- Jun 2015.
Executive secretary, Human Resource, Membership services, Money management controls, Meeting planner, Customer invoicing, Menu designs.
Pet Detective and Marketing- Chuck Latham Associates, Houston, ov 2013- Apr 2014.
Advertising Proplans products, Assisting pet market guests, Advising pet owners, Knowledge of diets.
ACHIEVEMENTS:
Employee appreciation Hilton Westchase Hotel
Employee of the month Wyndham Hotel
EDUCATION
Langham Creek High School, Houston, Texas 2007.
Cypress Ridge High School, Houston, Texas 2009.
Tyler Junior College, Tyler, Texas 2012.
Everest College, Houston Texas- Dec 2014.
PROFESSIONAL SKILLS:
Peachtree
Onity
Microsoft Office
Emoney
SPECIAL SKILLS:
Fluency in Japanese both reading and writing
Conversational Spanish
PROFFESSIONAL REFERENCES
Mr. Brent Camann
Mr. Ronald Hernandez
Hotel Management Director
Food and Beverage Director
Texas Western Hospitality
Embassy Suites
Mr. Andy Camacho
Mrs. Jennifer Spoor
Director Of Engineering
General Manager
Houston Marriott
Southwyck Golf World
Mr. Neil Beekhee
Ms. Sabrina Smith
Customer Engineer 1
Housekeeping Director
NCR Corporation
Methodist Hospital
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