Travel Consultant Administration Manager

Julius Njoroge Njuguna

Contact Details:

Phone: +254*********

Email: *************@*****.***

Objective

Provide a distinctive service that matters to the individual needs of clients in a competitive market.

Technical Skills/Proficiencies

• Excellent customer service and problem solving skills

• Ability to cope under pressure

• Good interpersonal and people management skills

• A good team player and listener

Experience

Jul 2019 – AA Lodges

Tittle: Sales and Operations Manager

Responsibilities:

● Operations management

● Operational restructuring of the lodges

● Negotiating with suppliers for better rates

● Attending trade fairs

● Preparing marketing plan for the team

● Preparing annual budget

● Sales calls

Feb 2017 – Dec 2018: Liberty Tourism Group

Tittle: Sales Manager

Responsibilities:

● Sales calls to different companies

● Marketing the lodge portfolio to customers

● Preparing customized tours for our clients

● Preparation of sales reports

● Preparation of proposals and presentations

● Attending tradeshows

Achievements

● Have marketed our office network to local agents for outbound travel and corporates

Sep 2015 – Jan 2017: ATS Travel

Tittle: Sales and Marketing Manager

Responsibilities:

● Identifying new clients

● Maintaining the existing client base

● Customer service and content for the newsletter

● Training new staff

● Preparing proposals

● Providing a marketing plan for the team

Achievements

● Brought onboard two of the biggest clients

● Introduced the monthly newsletter

● Calendar of events for the company

Oct 2011 – July 2015: Luca Safaris

Title: Head of Marketing and Operations

Responsibilities:

● Managing charter flights, hotel and tour bookings

● Marketing our services to other suppliers and operators

● Maintaining and seeking new clients

● Handling direct and agent bookings with the help of other staff

● Following up on payments to the bookings

● Preparing and making presentations to travel agencies

● Attending trade fairs to promote our services

● Assigning duties for flight operations

● Tracking cargo for the flights

● Fleet management

● Ticketing

● Office administration

● Staff appraisal

● Organizing tours in Kenya and rest of Africa

Achievements

• Improved response time for enquires

Aug 2009- Sep 2011: Dexter Company

Title: Sales Administrator

Responsibilities:

• Purchases

• Sales

• Customer service

• Seeking new markets

Achievements

• 10% drop in buying price due to direct negotiations with manufacturers

• Introduced customer survey and feedback

Dec 2005- Jun 2009 - Qatar Aviation

Service Title: Customer Service Supervisor

Responsibilities:

• Duty allocation

• Transfer passenger coordination

• Flight disruption and cancellation

• Overbooking and delays

• Denied boarding compensation (DNB)

• Operation control centre (OCC) coordination

• Customer relations

• Staff appraisal

• Coordinating transit operations with station representatives

• Preparation of the shift report and handover

• Preparation of the monthly outstation performance report Achievements

• Intercepted several forged/fake passports saving the airlines immigration fines

• Achieved minimum delays during flight disruptions due to well managed teams

Nov 2003- Dec 2005: Swissport Kenya

Title: Customer Service Agent

Responsibilities

• Check-in and transfer passenger coordination

• Flight boarding/gates

• Customs clearance

• Lost and found/Arrivals

• Reservations help desk

• Document check(passports and visas)

Achievements

• Reduced baggage tracing and delivery time

Education

• Diploma - IATA Travel and Tourism Senior Management (Year 2003)

• Diploma - IATA Travel and Tourism Management (Year 2002)

• Diploma - IATA Travel Consultant (Year 2001)

• Diploma - IATA Standard (Year 2000)

• Kenya Certificate of Secondary Education(O Levels) (1993–1997) Training/Certifications

• Customer service excellence - Qatar airways

• Flight dispatch

• Dangerous goods CAT9 - British Airways/Qatar Airways

• Document examination and imposter detection – British/Swiss Embassy Nairobi

• Galileo reservation system – Career centre

• Passenger reservation system - British Airways

• Kodeco/Corda system - KLM

• LSY system - Lufthansa

• Departure control system -British Airways/Qatar Airways

• Macs system - Emirates Airline

• World tracer - British Airways/Qatar Airways

Recognition

• Excellent customer service, efficiency and professionalism

• Job well done in handling flight disruptions without delay

• Best new business champion

• Good teamwork and attention to detail in identifying several forged passports Volunteer group membership

• The Kenya Wildlife Service

• The Kenya Red cross Society

Personal Details

Date of Birth

Marital Status

Nationality

Hobbies

: 18/08/1979

: Single

: Kenyan

: Travelling, Reading, Networking, listening to music Referees

• Mr. Emmanuel Chege,

Financial Director – Luca Safaris,

Tel: +254********* Email: ******@*****.***

• Lawrence Kimani,

Finance and Administration Manager – Liberty Group, Tel: +254********* Email: ***************@*****.***

• Mr. Edward Gichuki,

Customer Affairs in-charge – National Cement Company Tel: +971********* Email: *********@*****.***.

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