Customer Service Case Management
Resume:
Liana Villarreal Objective
Focus on effective communication, prioritizing tasks and coordinating
operations. Over 5 years experience in fast pace Office/Customer Service setting with proficiency in a wide range of computer applications. Experience
Cross Country Motor Club - Agero (2015 - Present)
2971 International Blvd. Clarksville, TN
USAA Roadside Response Specialist June
2015–December 2017
Responding to stranded motorists with paramount customer service and securing related roadside services.
● Empathetic, can - do attitude.
● Time conscious, dependable work ethic.
● Attention to detail, prompt decision making.
● Strong communication, and dispute resolution experience.
● Comprehensive analytical skills.
● Coaching and developing new hire agents with areas of opportunity. Tier 2 Case Management
December 2017–Present
Utilize process and technology to quickly resolve escalated roadside events, and maintain a positive customer service experience.
● De-escalating service related concerns from Customers and Service Providers.
● Monitored and managed service experiences for extended eta issues.
● Prepared reports for areas of improvement for Roadside Associates and contracted Service Providers.
● Insured highest level of service to Customers.
Education
Austin Peay State University
Marketing, BBA (In Progress)
References
Available upon request
600 Lafayette Point Court Clarksville,
TN 37042
*****.************@*****.***
Contact this candidate