CHRISTINE KLASE

*** *********** ******, ******** ** 02878

Phone 774-***-****

Email adnh5l@r.postjobfree.com

EXPERIENCE

OCTOBER 2018- JANUARY 2021

TRAVEL SALES ASSISTANT, The Wayfarers walking vacations

Newport RI

Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel booking and rental car reservations.

JUNE 2010-FEBRUARY 2018

DIRECTOR OF SALES, Residence Inn BY MARRIOTT

Middletown RI

Attended trade shows, community events and industry meetings to build and maintain rapport with competitor hotels, lead sources, clients and local community. Active with Newport Chamber of Commerce and Discover Newport.

Identified potential customers, accounts and markets and cultivated relationships to achieve assigned revenue goals.

JANUARY 2003-JUNE 2009

GENERAL MANAGER, SPRINGHILL SUITES BY MARRIOTT

WEST WARWICK RI

Directed all day-to-day operations of hotel to provide safe and enjoyable guest experience.

Exceeded customer satisfaction by anticipating guest needs.

Managed renovation of 107 guest rooms and common space with contractors, ownership, corporate and staff involvement.

EDUCATION

MAY 1989

BACHELOR OF SCIENCE, new hampshire college

Hotel and Restaurant Management

SKILLS

Working collaboratively

Customer service

Promotional sales events

Rapport and relationship building

Market intelligence

Profit and Revenue-generating strategies

ACTIVITIES

2017 to Present- Discover Newport Board of Director

Contact this candidate